Dear Valued Guest,
Warmest greetings from Du Parc Resort Mũi Né.
We are truly sorry to learn that your recent stay did not meet your expectations. Your feedback about the room cleanliness, furniture condition, and overall facilities has been carefully noted. We sincerely apologize for the inconvenience regarding housekeeping standards and for the unpleasant encounter in the room. Immediate actions have already been taken with our team to ensure that such issues will not be repeated.
Regarding the beach access, Du Parc is located in front of the natural sand dunes area, with the beach situated across the road. While it is a public beach and not a private one, our location is often chosen by guests who wish to enjoy a quiet, unique natural landscape. We will make sure this information is presented more clearly on online platforms to avoid any misunderstanding.
We also regret to hear that our service team did not convey the warm hospitality that Du Parc is known for. Training and service refresh sessions are being reinforced to ensure our staff provides a friendlier and more professional approach.
Although your experience this time was disappointing, we sincerely appreciate your detailed feedback, as it allows us to improve both our facilities and services. We hope you may consider giving Du Parc another chance in the future to better reflect the standard we strive for.
With best regards,