Overall Ratings & Reviews Novotel Nairobi Westlands

Overall westland is considered safe and one of the best in Nairobi, but it is still advisable to not venture alone after dark, even coming back at night from the near by malls.

Excellent hotel

Wonderful service, though the restaurant is slow, clean comfortable, spacious rooms. Restaurant food and cocktails were great.

Phenomenal four days in the very new Novotel; from staff to dining to room and amenities, the entire experience was fantastic. Beautiful views of the night sky in Nairobi via Trunk and Tandoor and exceptional hotel staff made it a comfortable and wonderful stay. A must for anyone looking for a great hotel in Nairobi Westlands

I love the staff, food, and accessibility!

Excellent service and food. Nice gym, comfortable beds.

Good

The price I paid and not including breakfast that is a rip off

Very well maintained

Wonderful place to stay. Room was very spacious

Excellent overall, however food was variable in terms of warmth and slow service at times… Other than food and somewhat complex breakfast area… its is a new hotel of the highest standard

Great location, safe and great service

V

I have been all over the world through especially Europe and the USA, I can certainly say this is the best hotel that I have even stayed for such a price. As a matter of fact, it is way better in so many aspects than hotels that were triple its price. I would recommend to anyone including my family and friends. What a beautiful, clean and new hotel with all the amenities. 10 out of 10 for sure!!!! Blame me if you get disappointed which you will not !!

I enjoyed my stay very much. The breakfast was amazing. I would suggest a better way to communicate in general like an WhatsApp concierge to order room service and make spa appointments. The service was always great,

Great hotel and very new. TV wasn’t even programmed yet on satellite TV! Saying this great service from staff. Rooms are big and somewhat quiet Keep up with maintenance as corridor scruff already exist. Stay on top of it or you loose control. Yes I would return :-)

Beautiful

The hotel was well equipped, comfortable and clean. The staff was friendly, helpful, and thoughtful.

Thank you. I had a lovely stay.

Staff were excellent, friendly and very helpful, we enjoyed our stay