Dear Mr. LE DUONG,
We apologize that YOU had a bad experience while staying at our HOSTEL. The room YOU booked is usually the most popular room and we regret that YOU did not have a similar experience. We have noted your feedback on the room facilities and reception service. We will strive to improve. The next time YOU choose to stay with us, we will ensure to provide the best service to make YOU satisfied.
Thank you for your support.
BEST REGARDS