9.5
Exceptional
From 238 reviews
Provided by travelers on
Cleanliness

9.5

Room Comfort

9.5

Meal

9.1

Location

9.5

Service and Facilites

9.5

People often mention about Aeris Hotel Banjarbaru
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Ambiance (49)
Bedroom (48)
Staff Friendliness (44)
Hotel Area (43)
Distance to City Center (41)
Variety (40)
Taste (38)
Bathroom (36)
Surroundings (32)
Wifi (29)
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Traveler Reviews Aeris Hotel Banjarbaru

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40
Customer reviews
Y***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 day(s) ago
Want to try staying at a hotel with a different experience? Try staying at AERIS hotel, and find new and interesting things💗
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Accommodation's Reply
08 Jun 2025
Dear Valued Guest, Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very happy to serve you and that you feel comfortable while staying at Aeris Hotel Banjarbaru. We look forward to welcoming you back in the near future. Regards, Denny Rifanie. Hotel Manager
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I***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
First time staying at Aeris, from the check in and check out process there were no problems. Thank you also Mbak Aina, very humble.
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Accommodation's Reply
08 Jun 2025
Dear Valued Guest, Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very happy to serve you and that you feel comfortable while staying at Aeris Hotel Banjarbaru. We look forward to welcoming you back in the near future. Regards, Denny Rifanie. Hotel Manager
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Dimensi M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
A good stay experience and a smooth check out process, besides the friendly service from Ms. Aina, she is also very humble with children, a luxury hotel with good service.
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Accommodation's Reply
08 Jun 2025
Dear Valued Guest, Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very happy to serve you and that you feel comfortable while staying at Aeris Hotel Banjarbaru. We look forward to welcoming you back in the near future. Regards, Denny Rifanie. Hotel Manager
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
very nice comfortable and the food is delicious
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Accommodation's Reply
27 May 2025
Dear Valued Guest, Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very happy to serve you and that you feel comfortable while staying at Aeris Hotel Banjarbaru. We look forward to welcoming you back in the near future. Regards, Denny Rifanie. Hotel Manager
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rika s.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
room service and everything is very good, but the food is not very good in terms of taste, fried rice lacks flavor, chicken noodles are like indomie. Hopefully it can be improved in the future like when I stayed here at the end of last year
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Accommodation's Reply
08 Jun 2025
Dear Valued Guest, Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very happy to serve you and that you feel comfortable while staying at Aeris Hotel Banjarbaru. We look forward to welcoming you back in the near future. Regards, Denny Rifanie. Hotel Manager
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Y***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Staff are friendly and helpful, hot water is a bit slow in the shower.
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Accommodation's Reply
17 May 2025
Dear valued guest. Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very happy to be able to provide our best service and you can feel comfortable while staying at Aeris Hotel Banjarbaru. Regarding the slow hot water, we will evaluate it for future improvements. We look forward to your return in the near future. Regards, Denny Rifanie. Hotel Manager
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Mario P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Nice hotel, good service details.
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Accommodation's Reply
14 May 2025
Dear Mario P. Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very happy to have been able to serve you and that you felt comfortable while staying at Aeris Hotel Banjarbaru. We look forward to welcoming you back soon. Regards, Denny Rifanie. Hotel Manager
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W***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the hotel is clean, but unfortunately the room I got had a bit noisy AC. So far ok.
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Accommodation's Reply
16 May 2025
Dear valued guest. Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We greatly appreciate your appreciation for the friendliness of our staff and the cleanliness of the facilities we provide. We apologize for the inconvenience you experienced regarding the sound of the AC in the room. This will be our concern for immediate follow-up in order to improve the quality of service and guest comfort in the future. We look forward to your return in the near future. Regards, Denny Rifanie. Hotel Manager.
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A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Hotel staff is very friendly, service is impressive, stay experience is like being at home
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Accommodation's Reply
07 May 2025
Dear valued guest. Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very happy to hear that you felt comfortable like at home during your stay. Hospitality and the best service are indeed our priorities, and your review motivates us to continue to provide the best. We look forward to your return in the near future. Regards, Denny Rifanie. Hotel Manager.
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the room is very comfortable and the food is delicious and according to taste. There are various kinds of goods for sale around the hotel.
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Accommodation's Reply
05 May 2025
Dear valued guest. Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very pleased to hear that you are satisfied with the friendliness of our staff, the comfort of the room, and the variety of food we offer. We are also pleased to know that you enjoy the variety of culinary choices around the hotel. Your input means a lot to us, and we will continue to strive to maintain and improve the quality of service we provide. We look forward to welcoming you back in the near future. Regards, Denny Rifanie. Hotel Manager.
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Alvyna
icon-origin-TRAVELOKA
6.8
/10
Reviewed 6 week(s) ago
The room is too small and the bed is very uncomfortable without a bed for that price. It is quite expensive. And the food, drinks like coffee are not good. Breakfast before 10 am is finished. So you have to have breakfast outside even though you have paid including breakfast. Very bad
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Accommodation's Reply
30 Apr 2025
Dear Alvyna. Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very sorry to hear that your experience has not met your expectations, especially regarding the comfort of the room, breakfast, and other facilities. Your input means a lot to us and we will immediately follow up with the team to ensure improved service quality in the future. We recognize the importance of guest comfort and satisfaction as our top priority, and we are committed to continuously improving service quality so that guest experiences are better in the future. We look forward to your return in the near future. Regards, Denny Rifanie. Hotel Manager.
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Muhtadi R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Thank you for your service.
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Accommodation's Reply
26 Apr 2025
Dear Muhtadi R. Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very happy to serve you so that you can feel comfortable while staying at Aeris Hotel Banjarbaru. We look forward to your return in the near future. Regards, Denny Rifanie. Hotel Manager
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N***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It's nice to see the view from the balcony
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Accommodation's Reply
23 Apr 2025
Dear Our Valuable Guest. Thank you for your review. We are very happy to serve you and you can feel comfortable while staying at Aeris Hotel Banjarbaru. We look forward to your return to Aeris Hotel Banjarbaru. Regards, Denny Rifanie. Hotel Manager
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S***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.9
/10
Reviewed 8 week(s) ago
There are blood stains on the bed protector, the cleanliness of the laundry needs to be checked again or even checked at the laundry or not. There are also dried hardened liquid spots on the blanket. Microwave access is only on the 3rd floor, when you get a room on a floor other than the 3rd floor, access is difficult. It would be better to put the microwave in a place that anyone can access.
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1 people find it helpful
Accommodation's Reply
18 Apr 2025
Dear Our Valuable Guest. Thank you for your review. We are truly sorry to learn that there were some things that were not pleasing during your visit, especially regarding the condition of the bed protector and blanket which were found to be in an unsuitable condition. This is clearly not the standard we expect, and we have followed up on this with the housekeeping and laundry teams to be checked and repaired immediately. Regarding the microwave facility, we understand that limited access only on the 3rd floor can be difficult for guests staying on other floors. This input means a lot to us, and will be taken into consideration in improving the facilities in the future so that they can be more evenly distributed and easily accessible to all guests. We are committed to continuing to make improvements in order to provide a better stay experience. We look forward to your return to Aeris Hotel Banjarbaru. Regards, Denny Rifanie. Hotel Manager
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d***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Comfortable room, friendly service. Kids friendly. On the rooftop there is a playground for children
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Accommodation's Reply
17 Apr 2025
Dear Our Valuable Guest. Thank you for your review. We are very happy to hear that you and your family felt comfortable during your stay. Our team always strives to provide the best service, and we are happy that the rooftop facilities can be enjoyed by children too. We look forward to welcoming you back to Aeris Hotel Banjarbaru. Regards, Denny Rifanie. Hotel Manager
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Alfian N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel design is the best and it's child-friendly.
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Accommodation's Reply
13 Apr 2025
Dear Mr. Alfian N, Warm greetings from Aeris Hotel Banjarbaru. Thank you for your kind review. We are truly pleased to know that you had a comfortable stay with us. Your satisfaction is our top priority, and it was our pleasure to serve you during your visit. We sincerely look forward to welcoming you back to Aeris Hotel Banjarbaru in the near future. Warm regards, Denny Rifanie Hotel Manager
b***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Clean room, and unique/interesting room design, awesome!
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Accommodation's Reply
13 Apr 2025
Dear Our Valuable Guest. Thank you for your review. We are very happy to serve you and you can feel comfortable while staying at Aeris Hotel Banjarbaru. We look forward to your return to Aeris Hotel Banjarbaru. Regards, Denny Rifanie. Hotel Manager
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M***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
There is a rooftop for long stays at the hotel, the view is nice.
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Accommodation's Reply
10 Apr 2025
Dear Valued Guest, Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very happy to serve you and that you feel comfortable during your stay at Aeris Hotel Banjarbaru. We look forward to welcoming you back in the near future. Regards, Denny Rifanie. Hotel Manager.
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Untung T. S. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Instagrammable for taking photos of the place.
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Accommodation's Reply
06 Apr 2025
Dear Untung TS Ke. Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are happy to serve you and you can feel comfortable while staying at Aeris Hotel Banjarbaru. We are looking forward to having you back at Aeris Hotel Banjarbaru in the near future. Regards, Denny Rifanie. Hotel Manager.
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.9
/10
Reviewed 10 week(s) ago
The blanket smells, maybe the previous guest's blanket wasn't changed.
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2 people find it helpful
Accommodation's Reply
07 Apr 2025
Dear Valued Guest, Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We greatly appreciate your feedback, and we apologize for the unsatisfactory experience regarding the cleanliness of the blanket that you encountered. We understand how important comfort is in a stay experience, and we will immediately review our cleaning procedures to ensure that something like this does not happen again in the future. We want to ensure that all guests have a pleasant experience. We look forward to having you back at Aeris Hotel Banjarbaru in the near future. Regards, Denny Rifanie. Hotel Manager.
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Number of reviews per page
20
40