Dear Alvyna. Warm greetings from Aeris Hotel Banjarbaru. Thank you for your review. We are very sorry to hear that your experience has not met your expectations, especially regarding the comfort of the room, breakfast, and other facilities. Your input means a lot to us and we will immediately follow up with the team to ensure improved service quality in the future. We recognize the importance of guest comfort and satisfaction as our top priority, and we are committed to continuously improving service quality so that guest experiences are better in the future. We look forward to your return in the near future. Regards, Denny Rifanie. Hotel Manager.