Overall Ratings & Reviews Harper Premier Nagoya Batam by ASTON

Dear Muhammad Z, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Hans S, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Hans S, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Irma M, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Farid N. P., Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Ann K. S., Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced. We are sorry to hear that the smoking room did not meet your expectations and that the room had a strong smell of smoke. We always strive to provide the best comfort for our guests, including ensuring air quality in all our rooms. Moving forward, we will be more diligent in checking room conditions before guest assignments and will work to better handle room change requests. We truly appreciate your input and hope to provide a more pleasant experience during your next visit. Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thank you for taking the time to provide feedback regarding your experience at Harper Premier Nagoya Batam. We are truly sorry to hear that you encountered issues with the hot water and the broken bathroom door handle during your stay. We understand the importance of our guests' comfort, and we sincerely apologize for the inconvenience this has caused you. Our team has been informed about the hot water and door handle issues, and we will take immediate action to address both problems. We greatly appreciate your patience and understanding, and we look forward to providing you with a better experience on your next visit. Thank you for your attention, and we look forward to welcoming you back. Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Sri S, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thank you for taking the time to provide feedback about your experience at our hotel. We truly appreciate your input, and we apologize for the inconvenience you encountered during your stay. We are very sorry to hear that the amenities in the suite room did not meet your expectations, particularly regarding the lack of a sofa, the limited size of the table, and the inadequate wardrobe. We understand how important space and adequate facilities are for a comfortable stay. According to our standards, suite rooms are designed to be equipped with a sofa and a comfortable table, but we are still in the process of adding these features and will require more time to complete them. We appreciate your attention to these details and hope to provide you with a better experience in the future. We look forward to the opportunity to welcome you back to our hotel. Ananda Gentha Oetama Marketing Communication Manager

Dear Valued Guest, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager

Dear Yunus W, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Sincerely yours, Ananda Gentha Oetama Marketing Communication Manager