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Traveler Reviews New Garuda Hotel
Number of reviews per page
20
20
40
40
Customer reviews
Verified Traveler
6.4
/10
Reviewed 4 week(s) ago
I did not get according to the requirement. The AC was not cool enough, the toilet did not work, the wash basin did not work. We waited too long to get the new room.
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RI
Rafael I.
Transit
8.4
/10
Reviewed 18 week(s) ago
Toothbrushes are not provided, only bath soap.
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Benny p.
Staycation
8.2
/10
Reviewed 19 week(s) ago
City hotel, close to everywhere... The most special thing is that at 4 in the morning you want to hang out along Jalan A. Yani, there are still many street vendors open selling coffee, don't forget Balinese food and yellow rice... Awesome.
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L***a
Transit
8.5
/10
Reviewed 62 week(s) ago
Clean room, comfortable bed, around the hotel there are choices of cafes. I ordered a room without breakfast, but it turned out they provided breakfast facilities. Surprise in the morning :)
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1 people find it helpful
AS
Andrew S.
5.0
/10
Reviewed 78 week(s) ago
Worst hotel experience ever. I'm not fussy, I've stayed in hotels that a lot of people wouldn't. This place is the worst. I could not stay. Room smelled like a bad toilet. underneath toilet seat was not clean. ciated in stale piss. mirror had never been cleaned, paint was peeling off thecwalls and there was mould. Staff would notcmove me to another room. told me hotel was full. There was till 10 rooms available on Travelokka.
I left, it was so bad I could not stay.
I cannot stress enough, do not book this hotel. you will regret it.
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1 people find it helpful
NW
Ni Wayan A. W.
5.1
/10
Reviewed 213 week(s) ago
The rooms are dirty, many facilities do not match the photos and descriptions.
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2 people find it helpful
Accommodation's Reply
17 Apr 2022
Sorry for the hassle you faced, Wayan! We've marked a note for the experience you had this time. Rest assured, that we will endeavor to ensure a pleasant stay with us in the future. Greetings, Jane!
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IK
I Komang A. D.
6.0
/10
Reviewed 215 week(s) ago
The sheets are dirty, they haven't been replaced, and the tv channels are few and sometimes there are no errors.
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Accommodation's Reply
08 Apr 2022
Hi Komang! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia
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Nn
Ni nyoman n.
4.8
/10
Reviewed 221 week(s) ago
The staff is friendly but cleanliness is very lacking please keep it clean especially the bathroom,
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Accommodation's Reply
17 Feb 2022
Hi, Ni Nyoman! Thank you for writing this review. We feel that you are not fully satisfied with the experience. Do not worry, our dedicated team is working on continuous improvements and overall satisfaction of our valued guests like you. Regards, Martiah!
DD
Dyan D. F. F.
8.4
/10
Reviewed 221 week(s) ago
Friendly staff, interesting places are just a little poorly maintained, the bathroom and motorbike parking are not monitored even though there is CCTV.
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Aziz M. W.
6.7
/10
Reviewed 237 week(s) ago
The walls are cracked, the sheets have lots of spots.
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1 people find it helpful
An
Ayu n.
9.1
/10
Reviewed 242 week(s) ago
Friendly service, clean hotel.
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IG
I Gede W. P.
6.0
/10
Reviewed 245 week(s) ago
The hotel is dirty and looks unkempt.
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Putu A.
4.8
/10
Reviewed 258 week(s) ago
Kamar kotor, sprei isi bercak darah, super banyak nyamuk, air panas tidak nyala, minim terminal listrik hanya ada 1, ac tidak dingin.
1 people find it helpful
in
ikhya n. f.
5.6
/10
Reviewed 260 week(s) ago
I am tired & in a hurry, so I don't see the reviews, when I choose Oyo (transfer directly), because I have been on other Oyo, it looks good, it's sorry where I checked in. Overall no recommendation. Hopefully the quality will be improved next. 🙏
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1 people find it helpful
Lina Yuniawaty
6.1
/10
Reviewed 270 week(s) ago
Less clean floors and bed sheets
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Accommodation's Reply
13 Mar 2021
Hey Lina, Thanks for sharing this with us and we do apologize for the hassle faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Annisa!
iw
i wayan s.
6.0
/10
Reviewed 281 week(s) ago
Cleanliness is very lacking, rooms, bathrooms, poorly maintained room floors have never been mopped with lots of dust, bed covers also seem rarely in loundry, no hot water facilities, at that price it doesn't seem suitable.
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I PUTU D. M.
5.9
/10
Reviewed 282 week(s) ago
The floor of the room and toilet is a bit dirty like crusty gt, the inner mattress still has sand. I see, if you just sleep, it's enough.
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L
LIONARDO
6.0
/10
Reviewed 283 week(s) ago
Great location, right in the middle of the city. Staff are friendly. it's just a shame, the cleanliness of the toilet is not paid attention, so it seems dirty.
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1 people find it helpful
IP
I Putu E. I.
6.0
/10
Reviewed 285 week(s) ago
The hotel is dirty with trash everywhere, the air conditioner is not cold, the water is not good, the mattress smells, just everything is not good bad, and don't stay here again.
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1 people find it helpful
IP
I Putu E. I.
6.0
/10
Reviewed 285 week(s) ago
The hotel is very dirty and uncomfortable, the air conditioner is not cold. The employees are not friendly, just not good.