Urban Hotel Serpong

Explore Urban Hotel Serpong
8.4
Very Good
From 1,217 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.3

Meal

8.3

Location

8.5

Service and Facilites

8.4

People often mention about Urban Hotel Serpong
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Staff Friendliness (47)
Bedroom (42)
Ambiance (41)
Accessibility (34)
Bathroom (33)
Wifi (31)
Room Space (29)
Hotel Area (29)
Surroundings (28)
Check-in/out Time (28)
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Traveler Reviews Urban Hotel Serpong

Number of reviews per page
20
40
Customer reviews
rizkya a. p.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Awesome, cool, I really recommend it here, I say.
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I***a
icon-Transit
Transit
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6.2
/10
Reviewed 1 week(s) ago
The mattress is not very comfortable 😞 It's noisy outside..
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M***l
icon-origin-TRAVELOKA
8.2
/10
Reviewed 3 week(s) ago
The service is really good, but when I asked for sandals to be delivered, it seemed like I had to wait for almost an hour 😥 The rest is really really good, it's comfortable here
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R***A
icon-Business
Business
icon-origin-TRAVELOKA
6.3
/10
Reviewed 4 week(s) ago
Like a standard hotel in general.. Don't ask for anything extravagant.. Unsatisfactory experience at this hotel: 1. Cell phone signal is difficult, wifi is also not smooth 2. Limited staff. To check-in, you need to queue for quite a long time because it happens to be a lot of guests. 3. The staff was WA and the phone did not respond for up to 1 hour, had to go down to the reception first. 4. Asked for towels, it took quite a long time to be delivered, and when they arrived the towels were torn. For a cheaper price, order on the app. And for this price, with the service you get.
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Adi B. S.
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Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Great, can sleep and rest soundly
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VeRa B. V.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The staff is friendly, there is a 100 deposit and a free parking voucher. The place is comfortable and the kids can swim, but the size of the single bed is very small. Ordered twin beds thinking they could be separated, but it turns out they are better if the room is 2 adults and 1 small child. Next time I want to come again, it is worth it for a small family who wants a staycation.
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J***n
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Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Nice, clean, and practical to go everywhere
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2 people find it helpful
L***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The hotel staff are very friendly and kind, the room area and its surroundings are clean, free Wi-Fi, the Wi-Fi is also smooth, there are many facilities provided in the hotel.
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A***l
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Transit
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10.0
/10
Reviewed 8 week(s) ago
Ok, nice and clean place, friendly service.
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M***a
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Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The staff were very helpful and very friendly, and the bedrooms were clean. The location is also strategic. However, the bathroom floor could use some maintenance. Otherwise, it's fine for a very affordable price in this city.
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4 people find it helpful
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Rizal F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly staff, great service.
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1 people find it helpful
Rurie m.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The AC needs to be fixed again, boss, so it can be more cool. The AC is inferior to a 5-inch fan, that's all.
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I***a
icon-Transit
Transit
icon-origin-TRAVELOKA
6.3
/10
Reviewed 10 week(s) ago
It's actually pretty good for a budget hotel. I arrived in the middle of the night, booked a standard room, and they said they were full. I was then upgraded to a family room. After the upgrade, the sheets were dirty, stained, and stained. When I arrived, the front desk staff was not very efficient. The check-in process took a long time. I don't know what the front desk staff was doing, or was it data entry. The staff typed in front of the computer screen for a very long time, and the school supervisor didn't even smile. Was it because they were on night duty?
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1 people find it helpful
Y***E
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Check in is quite easy and close to Swissbel
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2 people find it helpful
Adhytia
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Nice place, strategic location, and fast service to handle solutions when Wi-Fi is not available
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2 people find it helpful
J***i
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 14 week(s) ago
There are lots of stains on the sheet and duvet
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G***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Nice, but the WiFi error needs to be fixed.
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Supriyadi
icon-Staycation
Staycation
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9.7
/10
Reviewed 18 week(s) ago
The hotel staff is very friendly and the atmosphere is very comfortable to bring the family.
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2 people find it helpful
M***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 18 week(s) ago
the cleanliness is not very dirty, the AC is not cold,
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Sulimah
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
Peaceful for its strategic location
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1 people find it helpful
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