Beautiful location.

Fantastic service and excellent rooms.

The rooms were cleaned daily and the staff were extremely pleasant and polite

5 Star rating from our family of 5! This was one of our favorites from the 4 countries we toured. Everyone from checkin, to daycare, to the bar and restaurant were super welcoming, outstanding service. The bar food and drinks were a favorite. Danai at the kids club was the best with kids- she was amazing! A real resort with sports club perks and ski in and out proximity and ice skating. We did not want to leave!

We had a wonderful stay! The rooms were spotless and beautifully decorated with charming vintage pieces that gave the space a unique, historical feel. The staff speaks perfect English, making communication effortless, and they were helpful throughout our visit. A major highlight was the spa, which is absolutely amazing and well worth the time. While the variety of food in the restaurant is a bit limited, everything we ordered tasted incredible. Quality definitely wins over quantity here! Highly recommended for a relaxing getaway.

Amazing staff and facilities. Highly recommend this hotel to anyone. They even have facilities for kids. They gave our 4 year old his own bathrobe and kids body wash and much more.

The room was beautiful. The staff were very kind and helpful. The restaurant was delicious, and the spa area downstairs was a fun addition.

Fantastic hotel, fantastic staff really good food and amazing location. The only thing be aware you cannot get there with a car so you have to park your car at the bottom of the mountain and take the gondola which was a great experience. It was a bit of a panic doll because Google maps said that you cannot get to the hotel.

Everything was amazing. Serena at the front desk was lovely. It was my son’s birthday and they sent up a bottle of champagne, which was amazing. The gym was fantastic and the room was beautiful. Breakfast was a wonderful treat. There’s not one thing I would change about this Hotel stay.

Beautiful room with spacious area. Gorgeous decor. Cozy feel in lobby and grandeur dining room. Staff incredibly friendly.

This hotel is a hidden gem! Newly renovated and opened, this historic hotel is upscale, luxury, and surprisingly affordable. We were a little hesitant since it didn't have lots of reviews yet, but this was the best place we stayed in our 2 weeks traveling through Europe. Great location across the street from the train station in Murren, or a 10-ish minute walk to the tram on the other side of town. The hotel also provides free transportation to the tram if requested. The staff was very professional and accommodating to my requests and the rooms were clean, quiet, beautifully decorated, and had STUNNING balcony views. Wow! Seriously the hardest thing to leave behind. The breakfast was 10/10 with a full buffet of options (hot and cold) plus ability to order omelets and waffles from the kitchen as well. The breakfast was included in the room rate and was fantastic. The hotel had a very nice spa but didn't have a pool or hot tub on site, so they give you a access card to the community center across the street (connected to the hotel via a tunnel). I enjoyed swimming in the lap pool and there was a hot tub indoor and outdoor as well. We stayed for 2 nights and enjoyed every moment. I would stay here again and highly recommend this hotel. Staying in Murren is a special experience since the town is up on the cliff and away from the valley. It is easy to leave a car in the parking lot at the tram station if you have a rental car like we did. We'll be back!

Lovely hotel. Beautiful balcony room with breathtaking views. The breakfast was provided in their gorgeous dining room. We would stay again in a heartbeat and have recommended to friends and family.

Excellent combination of facilities and service. The breakfast buffet is a must and the sauna facilities was great as well after a couple of days of casual hiking in the gorgeous mountain surroundings.

Loved our 4 night stay in the Palace’s new building just adjacent to the main hotel. We were upgraded to a balcony suite that had a bunk bed room in addition to the master, and just wow. The view was spectacular from every window. The apartment smelled like fresh pine wood. The spa in the basement of the building was wonderful to have access to. Loved everything about the entire property. It all felt very luxurious. I recommend eating dinners out at other restaurants, since the menu here is limited, and the dishes could use refining. The breakfast buffet was great. We would definitely come back. Unforgettable stay.

Loved the view, the hotel, the restaurant, included breakfast, the indoor playground, the outdoor playground, the proximity to the train station, quality of the room. A little expensive overall but it felt worth it. The pool facilities are not part of the hotel. They're just privileges at the city pool which is a bit of a walk. That was the only disappointment.

Top notch, Swiss hospitality and attention to every detail. We will definitely be back!!

Everyone was very polite and helpful. Love this place and will stay again! Close to lots of hiking and shops

Everything was amazing - beautiful property, staff, and especially the view

Very friendly staff!

Great hotel… amazing mountain views out our windows and balcony. Enjoyed the spa amenities.. Fantastic breakfasts every morning…