8.2
Very Good
From 16 reviews
Provided by travelers on
Cleanliness

7.2

Room Comfort

8.1

Meal

7.2

Location

8.5

Service and Facilites

7.6

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Traveler Reviews De' Tuva Resort Mui Ne

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Customer reviews
D***O
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Staycation
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9.7
/10
Reviewed 3 day(s) ago
Absolutely beautiful, breakfast is not very attractive. Overall, you should go, everyone. The staff is enthusiastic and cute.
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n***a
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6.2
/10
Reviewed 3 day(s) ago
poor customer service and room cleanliness
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thuy n.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Great, attentive staff, beautiful
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Ngọc T.
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9.4
/10
Reviewed 1 week(s) ago
Compared to the price, everything is amazing. The resort area is moderate, not too big, if there is a beautiful beach it would be great. The rooms are beautifully designed, clean, comfortable. The space is beautiful beyond words. The staff is enthusiastic and attentive.
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1 people find it helpful
N***N
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6.5
/10
Reviewed 3 week(s) ago
Right in the center, easy to get around, clean, friendly receptionist, bad breakfast.
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1 people find it helpful
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Pham v. h.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Everything is good! Friendly and lovely staff ……
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Nguyen T. N. H.
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8.1
/10
Reviewed 9 week(s) ago
Bad odor treatment, smell of urine from the swimming pool to the bathroom. Dirty and old toilet. In addition, the stains are not cleaned properly. Breakfast restaurant has few dishes and not many choices.
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8 people find it helpful
N***c
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.2
/10
Reviewed 12 week(s) ago
Checked in early but still had to wait 2-3 hours. People who arrived later were allowed to check in early. Management did not arrange things properly. The hotel is beautiful but still has many unworthy shortcomings.
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9 people find it helpful
P***N
icon-Staycation
Staycation
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9.7
/10
Reviewed 15 week(s) ago
The staff is very nice ♥️♥️♥️♥️
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5 people find it helpful
H***h
icon-Leisure
Leisure
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9.0
/10
Reviewed 17 week(s) ago
The staff is very attentive and the room is also very nice. The only thing is that the day I arrived, the power went out twice and the food was not very good. There were very few dishes in the morning and they were a bit cold. Anyway, I still think it's ok.
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6 people find it helpful
Tran T. M. H.
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8.1
/10
Reviewed 19 week(s) ago
Room area is relatively large. Temporary equipment, has a steam iron. Surrounded by trees so there are many mosquitoes. Breakfast is not diverse, average quality, some dishes are okay, beef noodle soup is salty and full of spices. Dipping sauce is not delicious. Food is not heated. Only suitable for young people who like to take pictures. Room does not have TV but has projector with full applications.
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8 people find it helpful
P***g
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7.4
/10
Reviewed 25 week(s) ago
The resort is very small, the room is ok but a bit dark, booked a deluxe room with a pool view but they took me upstairs, not like the picture, the breakfast is very poor, and this place often has many people wearing bikinis to take virtual photos, not suitable for families with small children to stay. This price is high compared to the resort's service.
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6 people find it helpful
Accommodation's Reply
10 Dec 2024
Dear customers! Thank you for taking the time to share with us your experience at De'Tuva Resort. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Our resort strives to provide an excellent service experience to every guest. Therefore, your feedback is very important to us. Please be assured that we are taking appropriate measures to resolve the issue and prevent it from happening in the future. We appreciate you sharing your concerns and hope that you will give us the opportunity to serve you better in the near future. Best regards, De'Tuva Resort
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n***n
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6.6
/10
Reviewed 32 week(s) ago
1. The campus is small, but close to the beach 2. The hygiene is really bad, the room is still cleaned with leftovers from previous guests, places that are easy to accumulate oxygen residue such as faucets and bathtubs have not been cleaned carefully. 3. The resort's restaurant is opposite the beach next door, I see too much trash so it is not aesthetically pleasing in general. 4. The resort is still noisy, probably because it is being gradually renovated. 5. It is still new but the finishing details are not high. That is the reason why I think it is only 3.5 stars as the resort announced. 6. The staff is friendly, which is a plus, but they should be more proactive, for example, cleaning dishes when guests have breakfast because they eat buffet dishes, so there will be a lot of dishes, so they should be proactive in walking around to observe and clean. 7. In general, the campus is beautiful, just lift up the camera to take virtual photos. 8. The lobby should turn on the fan because the resort keeps it airy, but when I waited to check out at 12 noon, I was sweating like rain. I saw a fan on the ceiling but I didn't turn it on, I don't know if it was to save electricity. Overall I can praise the resort for its enthusiastic staff. Otherwise I hope to improve further.
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9 people find it helpful
Accommodation's Reply
11 Nov 2024
Dear customers! Thank you for taking the time to share with us your experience at De'Tuva Resort. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Our resort strives to provide an excellent service experience to every guest. Therefore, your feedback is very important to us. Please be assured that we are taking appropriate measures to resolve the issue and prevent it from happening in the future. We appreciate you sharing your concerns and hope that you will give us the opportunity to serve you better in the near future. Best regards, De'Tuva Resort
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