L’etoile de Mer

Explore L’etoile de Mer
5.6
Fair
From 122 reviews
Cleanliness

6.2

Room Comfort

6.4

Service and Facilites

6.0

Traveler Reviews L’etoile de Mer

Number of reviews per page
20
40
Top reviews
Olivier
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Please ignore this place and make sure you never ever spend a night there, I've traveled globally past 40 years and never saw a place like that before. Unreal in 2026 to see what people can do (including pictures that are AI or Photoshop generated) to mislead customers. At least just try to maintain your place clean. Honestly, I don't know how Expedia or other sites are verifying hotels but for this one clearly no one apart maybe looking at pictures, has verified what is offered. It's sad to mislead and treat customers like that, its basically dishonest and disrespectful.
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Richard
icon-
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Nice basic accommodation, very nice location
Roussell
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2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

No toilet in unit, only shower, unit door broken, no refund
Amy
icon-with Partner
with Partner
2.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

The accommodation was not as advertised. The room appeared to be lived in and was unclean upon arrival. There was mould on the ceiling, stains on the bed sheets, and the bathroom was filthy. This was a very disappointing experience, and I would strongly advise others not to book this property.
Elena
icon-with Partner
with Partner
2.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

The check in kiosk was broke. The room smelt very strongly of ammonia, this turned out to be unrine. The smell was so strong we had to leave the room and the owners took ages to reply and offer a change of room, we left with in 10 mins. The location of the building in literally in a construction site, the size of the rooms are better described as a prison cell.
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bruna
4.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Toilet was dirty
Jason
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2.0
/10
Reviewed 52 week(s) ago

Hotels.com verified review

Dirty linens and shower. Ocean view blocked by scaffolding. Do not stay here
Craig
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

There is no balcony view from the room. The room has 1 small window about 30cm x 30cm only. The view of water is from corridor outside the rooms. Shared 1 Toilet between 5 rooms. Hot water only during specific times of day Automated kiosk to check in, no staff on site. Whatsapp needed to communicate with staff. A little noisy at night time Extra us$28 charged to check in 1.5hrs early.
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Shing Yau
icon-Business and Leisure with Partner
Business and Leisure with Partner
8.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

New experience for me to check-in at machine and without anyone at the hotel, even those no staff around but emergency call on duty while I call. Quiet environment, very convenient no matter wants to take MTR, bus, tram or cab. 2 mins walk to MTR / bus stop, 3 mins walk to tram. Easy to buy food or grocery, restaurant, 7-11, Wellcome Grocery is surrounding. My spouse and I not used to soft bed and pillow, our neck and back feeling pain. Overall is good. Although room is small but what you want are inside, suitable to couple or solo traveler. Not recommend for family.
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Richard
icon-Leisure
Leisure
2.0
/10
Reviewed 90 week(s) ago

Expedia Group verified review

The reception got our rooms wrong on the first try. Check in was difficult as we'd have to call them, install WhatsApp to talk to chat with them, then they gave the wrong room and we had to complain to get a other one. They had rooms on separate floors and we'd have to go to another floor for cups and water. Once inside the room we found out that the patio door was broken and cold wind was leaking into the room. The bed was sinking in the middle and we spent a sleepless night rolling towards the center. Had to get Expedia involved to cancel the rest of the nights we had left and booked a other hotel. It was not well maintained. The internet barely works.
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Haoxuan
icon-Leisure
Leisure
2.0
/10
Reviewed 99 week(s) ago

Expedia Group verified review

Customer service not responding, not very clean and the room smells awful
KIN
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

Location is excellent. Able to connect all kinds of things such as transport and other services. Check-in could be better with more information for the exact check-in location. Otherwise this is a great choice to stay in a budget in a premium area in Causeway Bay.
Nelson
icon-
2.0
/10
Reviewed 109 week(s) ago

Hotels.com verified review

terrible place. Check in Kiosk was out of order, I wasn’t able to checked in. i had to book a another hotel when i arrived. the hotel is almost impossible to find. i do not recomend this hotel. Be aware!!!
Ken
icon-Business and Leisure with Partner
Business and Leisure with Partner
2.0
/10
Reviewed 120 week(s) ago

Expedia Group verified review

tiny
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 128 week(s) ago

Hotels.com verified review

Self check-in, no customer service. They should have made the self check-in system known. No gate code provided. The address said 4B but when I got there, other guests told me to go to 15/F to do check-in. The condition of the hotel was not as I expect it based on the photos posted. Shower area has worn-out flooring, shared toilet which was unexpected. The sliding door to balcony was so difficult to slide open. The previous guest left a used toothbrush by the sink, while they said the room has been disinfected and cleaned. The sheets were fresh but too wrinkled. Overall, this hotel is good for overnight sleeping only, minus any comfortability. The location is excellent though, accessible in the shopping district of Causeway Bay. Hotel should meticulously mention in the ad that this is more of a capsule hotel.
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YU CHIN
icon-Business
Business
4.0
/10
Reviewed 140 week(s) ago

Expedia Group verified review

The towel is not clean, the shower's draining is not great.
Jialu
4.0
/10
Reviewed 144 week(s) ago

Expedia Group verified review

下水管半夜漏水
Miguel
icon-Business
Business
2.0
/10
Reviewed 157 week(s) ago

Expedia Group verified review

no restroom in room, incredible small and uncomfortable, nobody to help at the front desk, smell terrible, I hardly NOT recommend this!!
Yee Ping
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 163 week(s) ago

Expedia Group verified review

Self-check in, not much service. It's not clear when booking that the private room only has a shower and needs to use shared toilets. There are also small insects in the room. The hotel location and the view are great.
Yuk chunwindy
2.0
/10
Reviewed 168 week(s) ago

Expedia Group verified review

Terrible experience!
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