Overall Ratings & Reviews TownePlace Suites by Marriott Pleasanton

The staff was amazing as was the room. Breakfast was simple but wonderful. Thanks!

Stayed for with family for youth softball tournament. The front desk was amazing at check in. Even letting us know that although we would miss hot breakfast time due to early games, that we could grab the cold items for a quick breakfast in our way out. That’s amazing especially with young children. Rooms were spacious, clean and quiet. Would definitely stay again when in area

We loved our stay and enjoyed all the amenities that was offered! Great breakfast options! Room was very nice, love that it has a very nice kitchen! Great bathroom! The only issue we had was netflix wasnt working, other than that we absolutely love the place. Good swimming pool too! Great staff! Amazing ambience! We'll definitely come back again! Or recommend this place!

Overall great experience with hotel. However, check in was very disappointing. I called ahead to notify them we were in the area. The receptionist (Ashafar?) Seemed minimally engaged or eager to help at all. Upon arrival he seemed bothered and distracted. We were the only ones checking in at the time and it took a bit to get going.

New clean and comfortable. Everyone was pleasant and helpful

Excellent design, very practical and clean. It'd be even nicer if they offer phone chargers and something more nutritious for breakfast. But overall i highly recommend the place.

This is a great new hotel for family and singles. Would definitely stay here again.

It was short and sweet. Good location, quick check in, clean and new. Kitchen is great but I didn’t use it.

The property was great but room service barely came to our room . Even if we didnt leave the scene

Close to Highway

We stayed in this hotel because my son had an early kick off soccer game and this hotel post their breakfast start at 6 pm daily. But in fact, it start at 7am. Moreover, we paid for a room with king size bed and sofa bed and the room only had a regular sofa. The staffs took long time to address this issue. First, the staff(Assad) said that he is the only one person worked in the evening. When we could not find the sofa bed and no bedding at all around 9am. Asad said we need to waiting for the night auditor revolved this problem. Night auditor give us bedding and told me that she could opened the sofa bed to us in our room at 10:03pm. We went together to our room (#504) and finally she found out this only the sofa but not the bed. She said she could check the room available when she back to the front desk. She called us around 10:30pm and said she could changing another room for us. But my wife and son already slept after the whole days activities. I ended up crawling in the small sofa for the rest of the night. This hotel has no housekeeping work in the evening And only has one staff works. We want our money refund and please do not sell this hotel in Expedia. Or it would ruin your reputation.

Cleanliness

Noisy and people jumping on the roof a lot of disturbance

New hotel nice room good breakfast

Good location. Clean . Modern and up to date

Nice hotel

The rooms were amazing and the staff.

Free breakfast and close to thw 580 & 680

Very nice place, very clean i will come back again!!

Check in was quick and easy. No cost for parking which is nice considering the way hotels are gouging right now. The hotel is only a year old everything is brand new and well-kept. Unfortunately there were some things that were a drawbacks. But 10:00 at night the people above us were making a huge amount of noise so we tried to call the front desk who never answered after 5 minutes of letting the phone ring. We try it again using an outside line and still no one answered. When we went down to the front desk at another time it took 5 minutes of yelling for someone to come before the young kid came out from behind a closed door. It makes me concerned for the security of this property. The beds were not comfortable and we did not get a good night's sleep. The air conditioner was loud and couldn't keep a even temperature, but if you turned it off the room got hot and stuffy.It's sad that it takes $250 to get a decent room in the area and there are still drawbacks.