Overall Ratings & Reviews Holiday Inn & Suites RICHMOND - WEST END by IHG, an IHG Hotel

Fire alarm at 3:15 am, outside waiting for reentry.

Very clean. Friendly staff

Bathroom too small

Stay was wonderful and staff amazing even though my room was not cleaned

The front desk staff was friendly and helpful. Breakfast was fresh and had a large selection. The cinnamon buns in the morning were warm and delicious. I wish the parking was FREE since I am an IHG REWARDS member. Hearing that the parking garage under the hotel had cameras made me feel very secure since I had to leave things in my car overnight.

I walked in to a lobby full of loud, very tall teenagers. Then checked into a dirty room. Dirty washcloths, dirty towels, dirty shower, dirty toilet, and an unmade bed and had to then take all of my belongings back down to the lobby to get a new room. Then the next day, I was napping and had the DND sign hanging on my door and the housekeeper came in anyway, woke me up, saying she didn't check to see if someone was actually still in my room. Very disturbing.

Clean. Seamless check in and out. Great customer service.

Staff was nice and accommodating

I like the floors in the room. Carpet leaves smells, moisture, and stains. However, there were crumbs and potato chips beside and under the chair. If I hadn’t dropped my phone I wouldn’t have seen it. This is a brand new hotel so the staff probably thinks it’s ok to do the traffic areas. I was so disappointed. I don’t care for the sink to be in the common area, I prefer it in with the toilet so I can wash my hands before touching the doorknob. Also, my bed didn’t have a blanket, the top sheet. There were no linens in the closet either. This seems like a lot off complaints but I just want to keep this new hotel in great shape. Holiday Inn has been around since I was a child and most young people think it’s old fashioned. That’s not true, they are just a history making hotel. I will definitely give this hotel a try again.

very nice hotel, easy to find, new and clean. pleasant decor.

Great

Great

Just opened. Lots of food options nearby

my fridge and microwave weren’t plugged in and i couldn’t reach front desk

My stay was very relaxing. Had a bowling tournament next door easy access to the alley.

Very clean!!!

It was a nice stay

Found bloody tissues on chair when first checked in and bed wasn't made after first night of stay

Bed was very comfortable! The only thing is that the shower has no pressure at all and hot water take a while!

The hotel was quiet, however, there was no one at the check-in counter and the hotel phone just kept ringing so that soured my experience right off the bat. Nedw computer system was slow once someone did finally appear. Only apps available on TV are Utube and another I do not use.To top it all off, the water pressure on 6th floor was poor and my shower was a disappointing trickle.