Overall Ratings & Reviews Banyan Tree Veya Valle De Guadalupe

Exelente todo muy bonito y elegante vale cada dllr que pagas muy amable el personal

Was great staying

Wonderful, room, very nice restaurant and the spa was great

Amazing service!

Very relaxing place and the pools are heated which is hard to find

Beautiful property, luxurious villas, and an amazing staff. Thank you to Flor, Isaac, Angel, Diego, Gabriel, Daniel, Cecilia, Alvaro and so many others I’m missing for their incredible service. You truly made it an unforgettable experience for my girlfriend and me on our anniversary.

Great service all the staff super friendly

Exceptional staff, super clean, wonderful views and the plunge pool is so special!

Stayed here with dear friends to celebrate our birthdays and all 6 of us were blown away by the beauty of it All! Even though it rained the the entire time it never deterred us from enjoying everthing the valle has to offer. The staff here are so kind and accommodating. The rooms are gorgeous and delux and the entire grounds are spectacular! Highly recommend and we will all be back to enjoy it in the warmer months ahead! 😀

Great place amazing

The service, the food and the property was all top tier! I highly recommend staying here

Absolutely gorgeous and serene!!! Best service too everyone was extremely hospitable love love love can’t wait to go back!

Was a perfect stay

The property is nice but the concept is poorly executed. They recently opened so they are getting some leeway for that in my review, but the customer service experience and staff is average, considering this is by far one of the more expensive hotels in the Valle area. For example, I raised some of my concerns with the hotel directly following my stay, and someone from their team reached out to apologize and offer a weekend stay for free so that I could give them another try. However the coupon never arrived and after reaching back out to them to follow up they simply stopped responding. During the stay, some of the issues were: many hotels areas and room amenities were in maintenance and couldn’t be used, including the common pool area. The rooms were not serviced even after specifically asking for it. Breakfast could have been better considering price. We and other guests had to light the common area fireplace (and maintain it) because the staff couldn’t figure out how. And others.

Excellent

Top of the line service. And amazing villas

:)

Nos aparecieron 3 ratones, no nos aplicaron nuestro crédito de estancia, la señorita de la recepción súper grosera, nos contestaba feo y nos contó cosas que no consumimos de un inicio nos cobró el desayuno que teníamos incluido

Good experience

One of our best stays, amazing views, amazing Villa, and the staff did everything to make our stay incredible!!! highly recomend. Simply the Best Hotel Experience in Valle!