I was very impressed with the friendliness of the front lobby staff upon my early check-in. They were very friendly, helpful, and informative when offering recommendations for nearby dining options. The room was very comfortable, considering the hotel has only been open for a year. Unfortunately, the hot water didn't work very well. But that didn't matter. Breakfast was very varied, but if I had any feedback, they could offer a variety of Palembang specialties for customers who might not have much time in Palembang.