9.0
Exceptional
From 237 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.7

Location

9.2

Service and Facilites

8.7

People often mention about Horison Arcadia Wahid Hasyim
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Distance to City Center (41)
Staff Friendliness (41)
Accessibility (38)
Bedroom (37)
Surroundings (35)
Room Space (34)
Ambiance (28)
Hotel Area (27)
Taste (25)
Bathroom (24)
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Traveler Reviews Horison Arcadia Wahid Hasyim

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40
Customer reviews
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Dedi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Good service and friendly staff
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Accommodation's Reply
04 Sep 2025
Dear Mr. Dedi S, We are very grateful for your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Moko. Fo coordinator
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s***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Friendly staff and strategic location, varied breakfast menu.
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Accommodation's Reply
02 Sep 2025
Dear valued guest, We greatly appreciate your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, fo coordinator
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G***t
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The environment is safe, close to various food places, and the hotel staff are friendly and polite.
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Accommodation's Reply
02 Sep 2025
Dear valued guest, We greatly appreciate your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, fo coordinator
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Marisye S. O.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Management/owner who certainly has reliable characteristics. Because, I have explored many hotels from 🌟 to five stars and Diamond 💎 hotels. That is based on the characteristics of their owners, however limited staff, the mindset of management/owner is the determinant of business and all human business actors are only tools for the economy because of the sense of security and trustworthiness of their management characteristics. Because there will be no perfect experience without characteristics that are considered to survive even though I am very limited financially at this time and my mother is also sick staying with me, and she did not get worse in the Hospitality Industry under MGM business management and Horison Management as the owner/person in charge of the hospitality business in the middle of the Capital City of Jakarta. Thank you, Marisye six Onety (someone who really understands the burden of the hotel business and the heavy responsibility and you survive with a sincere smile and an open heart to the shortcomings of anyone who comes here) The Spirit of God is definitely here, Amen.
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Accommodation's Reply
02 Sep 2025
Dear Marisye, We are very grateful for your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Moko. Fo coordinator
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C***y
icon-Staycation
Staycation
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9.3
/10
Reviewed 2 week(s) ago
The hotel staff is friendly. The room is comfortable and clean. The bed is large and has a bolster, but the bolster is dirty, so it's a bit disgusting to use it. Please pay attention to the dirty sheets and bolster.
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Accommodation's Reply
02 Sep 2025
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience on your visit yesterday, it is from feedback like this that we learn and use to improve. We work hard to provide an exceptional guest experience, and in this case, it was clear we fell short. If you give us the opportunity to earn your trust again, I assure you that we will do our best to provide you with the same excellent hotel experience that many of our guests have grown to love. Sincerely, Moko. Guest Coordinator
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Muji R.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Strategic location near the city center and culinary scene, clean rooms, friendly staff. However, the Wi-Fi in the room is slow.
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Accommodation's Reply
13 Aug 2025
Dear Mr. Muji R., Thank you for taking the time to share your feedback. While I wish you had a better experience on your visit yesterday, it is from feedback like this that we learn and use to improve. We work hard to provide an exceptional guest experience, and in this case, it was clear that we fell short. If you give us the opportunity to earn your trust again, I assure you that we will do our best to provide you with the same excellent hotel experience that many of our guests have grown to love. Sincerely, Ari Anjasmoko, Front Office Coordinator
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M***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Sorry, the bed is made of iron, my body hurts when I wake up
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Accommodation's Reply
02 Aug 2025
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience on your visit yesterday, it is from feedback like this that we learn and use to improve. We work hard to provide an exceptional guest experience, and in this case, it was clear we fell short. If you give us the opportunity to earn your trust again, I assure you that we will do our best to provide you with the same excellent hotel experience that many of our guests have grown to love. Sincerely, Moko, Front Office Coordinator
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C***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Nice and comfy hotel, in the bustling area with good street food and accessibility. Quite a central location and walking distance to malls... Plaza Indonesia and also good restaurants nearby
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Accommodation's Reply
02 Aug 2025
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moko Front Office Coordinator
Ayumia A.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Stay for one night from Palembang before back to Surabaya. The hotel is close to Gambir Station, only about 10 - 15 minutes in the morning (before traffic jam hours begin). The surrounding area has a lot of restaurants and street food stalls. There are many taxis near the hotel if you need it. Overall, we enjoyed our stay in Horison Arcadia Wahid Hasyim hotel. Good hotel, good and nice location, good & competitive prices, friendly staff. Thanks
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Accommodation's Reply
28 Jul 2025
Dear Ms. Ayumia, We are very grateful for your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Moko, Reservation SPV.
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Margareta M.
icon-origin-TRAVELOKA
6.9
/10
Reviewed 6 week(s) ago
wifi so slow, use my data for the whole time staying here. cool water from the dispenser turn out slightly hot, must contact front office everytime I need to take hot shower.breakfast meal at 7:30am is cold.torch ginger fried rice is nice but cold
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Accommodation's Reply
02 Aug 2025
Dear Ms. Margareta M. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Moko Front Office Coordinator
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Nico P. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Strategic location, spacious rooms and friendly service
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Accommodation's Reply
28 Jul 2025
Dear Nico P. M, We are very grateful for your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will be an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation SPV.
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Muji R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Cleanliness is good, breakfast has a lot of variety, staff is friendly. However, the Wi-Fi in the room is not very fast.
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Accommodation's Reply
02 Aug 2025
Dear Mr. Muji R., Thank you for taking the time to share your feedback. While I wish you had a better experience on your visit yesterday, it is from feedback like this that we learn and use to improve. We work hard to provide an exceptional guest experience, and in this case, it was clear that we fell short. If you give us the opportunity to earn your trust again, I assure you that we will do our best to provide you with the same excellent hotel experience that many of our guests have grown to love. Sincerely, Moko, Front Office Coordinator
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Ayumia A.
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The hotel place is in very good & strategic location. Its not a new hotel but still good and with competitive price. The staffs are friendly and helpfull. The food was good with variety choices but dont know, sometimes taste to much salty for me. Overall me and family really enjoying to stay at the hotel. thanks
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Accommodation's Reply
24 Jul 2025
Dear Ms Ayumia A, We very much appreciate your comments regarding your stay at the Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moko Front Office Coordinator
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hairul m.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Quiet and comfortable for rest
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Mr. Hairul M, We are very grateful for your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Moko, Reservation SPV.
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U***g
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The staff at the breakfast service, when told that the spoon in the porridge section was empty, replied "just take it from the place where there is a spoon, sir."
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1 people find it helpful
Accommodation's Reply
22 Jul 2025
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience on your visit yesterday, it is from feedback like this that we learn and use to improve. We work hard to provide an exceptional guest experience, and in this case, it was clear we fell short. If you give us the opportunity to earn your trust again, I assure you that we will do our best to provide you with the same excellent hotel experience that many of our guests have grown to love. Sincerely, Moko, Front Office Coordinator
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I***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
i like the location since its close to Sabang street and Sarinah. also walking distance to Grand Indo for us. the room is ok. the staffs are nice. but the area infront of the hotel is always full with the beggars and team.
1 people find it helpful
Accommodation's Reply
22 Jul 2025
Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Moko Front Office Coordinatior
Jessica F. A. U.
icon-origin-TRAVELOKA
6.6
/10
Reviewed 8 week(s) ago
The room is old. Towels Sheets Bathroom (shower, faucet, toilet) It's not suitable anymore, in my opinion, and needs to be replaced. The good thing about this hotel is that it's located in the city center. The restaurant food is delicious.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Ms. Jessica F.A.U., Thank you for taking the time to share your feedback. While I wish you had a better experience on your visit yesterday, it is from feedback like this that we learn and use to improve. We work hard to provide an exceptional guest experience, and in this case, it is clear that we did not do so. If you give us the opportunity to earn your trust again, I assure you that we will do our best to provide you with the same excellent hotel experience that many of our guests have grown to love. Sincerely, Moko. Reservation SPV
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Y***n
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The hotel appears to be an older building, but it's well-maintained. There's an elevator for easy access to the rooms. The rooms are spacious and well-furnished, but the air conditioning isn't very good. The vinyl flooring makes the rooms feel warmer. The breakfast menu is varied and quite tasty.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience on your visit yesterday, it's feedback like this that we learn from and use to improve. We work hard to provide an exceptional guest experience, and in this case, it's clear we didn't deliver. If you give us the opportunity to earn your trust again, I assure you that we will do our best to provide you with the same excellent hotel experience that many of our guests have grown to love. Sincerely, Moko, Reservation SPV
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A***s
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Easy and fast process and complete facilities
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Accommodation's Reply
16 Jul 2025
Dear Guest, We greatly appreciate your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation SPV
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Muryadie
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Whether in Surabaya or Jakarta, Horison Arcadia is the main choice.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mr. Muryadie, We are very grateful for your comments regarding your visit to Horison Arcadia Wahid Hasyim. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are confident that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Moko. Reservation SPV
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