Overall Ratings & Reviews Citadel House Hotel

Although the host was pleasant and welcomed us … the hotel is totally in a shambles , our rooms bed was held together by parcel tape and there were no sockets next to bed only one double near the sink next tithe window Shelves were falling off the walls , decor was tired and paper cracked and hanging off the walls , the shower head was filthy and rusty and there were only enough tea bags fir one cup each Felt grotty and I had another trip booked here iv now cancelled it such a shame really , The signs says hotel is under improvements but the mats no excuse for the poor condition and state of our room and general areas . The framed pictures up the bathroom had melted n buckled out of their frames with the heat in the bathroom just left there to rot Nice building too very neglected The wi fi was confusing too so used my own .

It was appalling

It was a bit overpriced for a single night stay tbh and a fair price for what you get would have been about £50-60 maximum

I enjoyed my stay at the Citadel, b&b hotel, despite the Weather being a bit cold for early June '

Firstly they didn’t know I was coming! Top floor room yet the view was across the street. The room was very tired, which I told them on leaving. The shower was merely a dribble and unclean as there were items still in the soap holder from a previous visitor. The bed was uncomfortable. There was no breakfast even though they advertise as a bed and breakfast. Stay away is my advice.

Lovely building, lovely staff.. just a bit of a quirky lay out

I like staying there.

Good value lovely and lady next to the hoe great location ask landlady for car parking permit 6 pounds

Our stay was fantastic the lady who owned citadel was very friendly and she upgraded us to a ensuite bathroom at no extra cost. Will defo come to the citadel again

My girlfriend and I arrived and stayed on a Saturday night, I asked for a bottle of wine which was added to the service and it was very nice. We had such a lovely time and stay at the hotel, we would return in the future!

The room was fairly basic - no chair or wardrobe - but ok for a single night. Although I had booked a room with en-suite facilities, when I arrived I was initially offered a room which wasn't en-suite but this was quickly remedied. The owner was friendly so that was nice. Another discovery on arrival was that the hotel had stopped providing a cooked breakfast a couple of years ago so the only food on offer was a continental style breakfast i.e. toast and a hot drink. When I rechecked the details on the hotels.com website I couldn't find any reference to this, so it came as a total surprise. The hotel is in a good location fairly close to the Hoe and city centre.

Room 6 Nasty step just iside door watch out . Bad matrest on bed and shared bathroom but good location and ok price for the area £5 on street parking.

The B&B manager is really helpful and friendly. It's in a great location, very close to town centre, the Hoe and harbour, really easy to walk everywhere. Nice building, slightly faded, but no complaints. Easy check in and out.

Dirty tired hotel which advertised en suite bathroom but was shared with others.

Very accommodating. Perfect for what we wanted. Breakfast good

Lovely people, very clean great location and lovely breakfast

Nice hotel with a basic small room but adequate for my two night stay. Coat hangers on a multiple coat hook but no wardrobe? Enough space for a small one next to the bed. A couple would have been disappointed no wardrobe with more clothing and a longer stay. Clean Toilet and shower facilities just outside the room. Hot outside during the day but not surprisingly after dark it got colder and the heating was not switched on in the room. Good breakfast cooked to order Friendly and helpful landlady Great location for the Hoe, Barbican and city centre

Great place to stay. Staff couldn't do enough for you. Clean and great location. Breakfast very nice.

Basic but clean.staff pleasant and friendly. Food well cooked but basic also. No fruit except orange juice. Only white bread, a choice would have been nice.

Was clean and comfortable room, only real issue being no toilet, but it was next to my room so no big issue. Staff were friendly and area was quiet