Overall Ratings & Reviews London Collection Kensington Gardens

DO NOT STAY HERE, unless you are unable to find any other accommodation in London. We arrived and immediately let to find another hotel. No refund provided but was worth paying not to stay here. Terrible mildew smell in hallways and in rooms. Thin walls so you can hear TV next door. Stain on the bedsheets. Bathroom is so small you can't turn around. Room in basement was like a dungeon. Should be a 0-star rating. Pictures are not accurate. Worst experience ever in an Expedia-booked hotel.

The WORST, most disgusting “hotel” full of mold, dirt, an unclean shower, awful smell of mildew- furniture falling apart and shockingly grotesque in every way possible. They refused our refund request, horrible communication after we reported this. BEWARE!! Do NOT STAY HERE! We are pursuing legal action having been duped by photos that are a misrepresentation!

When we booked in we were given the basement 3 unit. This unit was certainly not what they advertised. Its hard to know where to start. Access was ok but stairs to basement not wide. Upon entry we were greeted with an kitchen in the hallway with very limited equipment. One wine glass, one fork, no tea towel, no toaster, 5watt light that was useless and a minute rubbish bin. There was a few plates and 2 cups. No teabags or coffee. One kettle, one microwave. On the right of the hall was a toilet that i was unable to close the door until I sat down. Upon completions of toileting, the door had to be opened up to complete the task. The seat had been broken and repaired and it leaked when you flushed. The next hallway door was a shower cubical entry floor that was broken, and dangerous in my opinion. The shower floor was dirty and stained. The bed was comfortable. No room at all to open a case so that had to be jammed in the small closet. Bedside table only on one side and a powerboard that had a burnt out socket. Only natural light was a small door that opened onto a courtyard that looked into another flat. I alerted the owners on the first day but there was no response at all. I beleive that this unit was not the room advertised and would not recommended staying here.

Shared toilet

The room was clean. The bed was firm but I liked it. There was plenty of hot water in the shower. The room was small and the bathroom smaller. Good for a single traveler.