Lovely hotel in great condition, staff excellent highly recommend it and would stay again

Great hotel with great service, not too far from the downtown area +/-12min walk.

Perfect location, large rooms, lovely, convenient location & wonderful staff.

Staff was extremely kind and helpful! Water stopped working and I called the help number. They answered immediately and fixed it quickly. Rooms are big and beds are comfortable. Nice shower (when it is running lol). Only issue for us personally is the crosswalk across the street. Every time anyone crosses it makes an extremely high pitched beeping noise. This may only bug us because we are American and not used to that noise—but it was pretty rough to hear every minute or so at 8 am. Not the hotels fault, just good to know if you are a light sleeper!

Awesome room. Large, comfortable bed, sofa.. very close walk to town (10 min. ) Private easy parking. Frige in room, hot water pot with coffee etc… Easy check in. Breakfast available for 15£..

Rented two rooms at ground level here for six nights. One room had windows on a busy street and the car park. The shades for these windows were broken and we had to keep drapes pulled for privacy but the drapes didn’t cover all of the window onto the car park. Hot water was iffy (we were told to run it for a while to let it warm up, which we did but then it would cut out mid shower), water pressure went up and down in shower, no a/c and only a small rotating fan, no hot breakfast and continental one was meager and all store bought items, wi-fi was sporadic in one room. Positives were the staff were lovely, it’s very close to the center of town and the river, and it has a car park. Room itself was large and with some improvements would be a great place. Cost us 80 pounds more each night than the nicer rooms we had in Aberdeen.

Good base to explore Inverness and the surrounding area. Lots of off street parking if you hire a car to explore the Highlands. Great parade of shops less than 5 mins walk to stock up on coffee and sandwiches for a day out and a 10 min walk into the centre.

The staff is wonderful, very personable and friendly. There is never anyone at the reception desk and you have to go to the bar. Our room was tiny. No place to put luggage so it went on the floor which normally would be okay but there is no walking room so we were tripping over it. We stayed for 4 days and the first two days we had water, one day it was a dribble and the last day we had no water at all coming from the sink or shower.

Located in old town area - nice walking area. Room was spacious and well appointed. Hotel appears to be waning - restaurant was not operating. Told manager that we had no hot water. They came to check it and said it was an old building and to let it run. Morning showers were cold.

We stayed here for one night on our family trip through Scotland. It was so clean and modern. We booked the family room which had two twin beds and a double. Plenty of room for me and my three adult children. The check went smooth. Staff was very friendly and helpful. Short walk to the castle and Victorian market.

We had a lovely stay. The place is recently renovated and very spacious. Everything was comfortable and only a 10 minute walk to downtown.

Very walkable to downtown Inverness.

This place is terribly run. Most of the time there is no staff to be found anywhere, and just a phone number to call on a piece of paper at the check-in kiosk. The water ran out at least 12 times during our two-night stay, sometimes for several minutes. (Three times in a single shower.) The bed had a large spot so soft that it made sleeping impossible. The property is clean and the location is good, but someone needs to buy this place and run it like a proper hotel. The hourly staff were polite, but seemed embarrassed by the place. A weirdly and uniquely terrible lodging experience.

The hotel itself was great. We had thought there was a restaurant available for dinner but apparently there was not which was kind of a bummer after driving from Inverness and stopping at Balmoral Castle we didn't really want to go anywhere for dinner. The rooms were really big which was really nice. We stayed a lot of places so I can't really remember the bed comfort so I don't want to mislead anyone on that but they were by far the largest bed that we had and the pillows were comfortable. We couldn't find the area for breakfast although we didn't look all that hard since we didn't pay to have it included with our stay. It's not super close to the city center so it's quiet and it's a bit of a walk to get to City Center. But if you're looking for quiet this is the place. All in all it was a good stay and we'd probably go back.

There was never any staff around. The restaurant was never open. The bar was seldom open. Cleaning of the room of haphazard at best and nonexistent at worst. The people we did see seemed sketchy. DO NOT STAY HERE.

Very quick check in with convenient parking. Very spacious room and bathroom.

The hotel needs major improvements. It is not a clean place — the curtains were broken, and the staff seemed careless. The room requires maintenance. At night, I'm quite sure I heard rats inside the wall

Not up to the standards of other properties we have been staying in

Con: Housekeeping was below par. No breakfast served on Mondays. On the plus side, room was large and bright as was the bathroom. Staff were friendly.

A lovely hotel with friendly, helpful staff. The room we stayed in was clean and comfortable with everything we needed. The electrical sockets have USB connections and the wifi is easy to connect to and fast. We would happily stay here again.