Overall Ratings & Reviews Silk Mill

Quiet

Not the greatest neighborhood, not the worst. There is a grocery just up the street. Check-in was easy. The place was bright and comfortable. Floors could have been cleaner. Had a kitchenette with a few cooking dishes, electric kettle, knives, 2 coffee cups, 2 plates, 2 bowls - but no cutlery, cooking utensils, or drinking glasses Decent shower, bed was fine, no real complaints.

It was....fine. The building is student housing, and the units are nice officetels.The room was modern, warm, clean. The location of the building isn't in the heart of downtown (30 minutes walk), but a bus ride only takes 10 minutes, and there are at least half a dozen buses within two blocks of the building (or literally in front of it.) Very convenient. And for student housing, it's INCREDIBLY quiet. The students there are heads down studying quietly at all hours of the day. But. There's no front desk to go to for issues. They will not hold your bags before/after check in. If you want early/late arrival, there's a fee. If you are getting in after midnight, there's *another* additional fee. The units come with a *really* posh kitchenette -- but they don't supply you with a single dish/fork/pot, so it's basically useless. My international flight got changed last minute (arriving earlier than expected.). I had to have Hotels.com reach out for me. It took them about 15 minutes to answer, and then they basically told them to call back at 8am. The location didn't respond until after I'd landed and was on my way to say that no one was available to let me in early. I had to kill 3 hours until someone showed up to check me in. I get that they're hiring a student to hand me the keys at a specific time, but travel is unpredictable. Things happen. Plans change. It's not a great system. With the check in issues and no useable kitchen, I'll just get a hotel next time.

Stupidly annoying multiple emails almost threatening with not letting you stay before you check in, clunky online checkin process, dirty room, far too expensive. The only decent bit was the cleaner in reception who does her very best to keep the front tidy. Stop emailing guests multiple times each day, stop asking them to empty their own rubbish from the room, don’t be so expensive and definitely do not email me asking me to leave you a 5 star review.

It is a poorly managed facility. We moved in with rubbish still inside and the bathroom not properly cleaned. Reporting to the property manager was futile without further action. Getting the key was very inconvenient as you had to go to a lockbox half an hour away. The listed contact phone was not working. All in all, it is not worth the money at all.