Great breakfast

Room was clean and spacious. Bathroom could do with a little tlc and water temperature in shower wasn’t great. Breakfast and service was excellent and overall feel is welcoming.

Pull out bed wasn’t made up, instructions given as to how to do it - disappointing. Towel rail in bathroom boiling hot and very noisy. One tea bag in room booked for 3. Good value, great location but finishing touches could be improved.

Staff were friendly and welcoming. Room was a little outdated. Carpet was old and so were the curtains. Bathroom had mold stains on the ceiling and tiles and sink were stained. Could do with an upgrade.

Very friendly staff, lovely pub with games to play !!

The room was clean. Spacious enough, Nice amenities. Decent restaurant downstairs. If you order fried eggs for breakfast, ask the waiter to tell the chef to use real butter to fry the eggs.

Great service, very clean room, excellent breakfast

Love this hotel. The rooms are spacious, the staff are amazing and the food is great! Thank you Joe, you’re a star! We’ll be back!

Lovely room, friendly staff, excellent location

Great location and service was excellent.

The room is very tired and the noise of the ventilation is constant and noticeable. I think it's unfair to advertise this as a hotel as, it's just basic accommodation above a pub. Staff were fine, but nothing outstanding.

People super friendly

Great location for the rugby. Rooms were clean, tidy, and warm and bathrooms had decent showers and hot water. The bar and restaurant are great and very reasonable priced. Will be using again Thanks

Comfortable bed, spacious room, the room was cool and drafty as they had a humidifier in the room which had gaps as it reached outside the room via the window which was odd. Staff are very nice, food was hot and tasty in the bar/ restaurant.

Very disappointed with one of the rooms I booked! Very small, poorly decorated. Small Shower with nowhere to put toiletries etc. Staff not particularly helpful. No one on Reception!

Everything was great, other than the coffee provided in the room.

It was the perfect base from which to explore Kew and visit Kew Gardens. It is only a few minutes walk to the train and underground station which offers easy access to and from London. The staff are all lovely and really helpful. I couldn't ask for more! Thank you

Great location for Kew, we had a lovely stay.

On arrival at the hotel we received a less than welcoming welcome. The receptionist asked us to wait before letting us get to the reception and was gone for a good while. We were told our room would be on the third floor. No lift available. We climbed to the attic room via a last staircase which was dangerous as the stair treads are shaped from wide to nearly nothing. We are a couple aged 82 and 84. The receptionist was quite impolite and referred to us as "old people".

The hotel room was nice/okay. However the building got extremely hot, which made it difficult to sleep through the night. AC definitely needed.