Overall Ratings & Reviews Lux Apartment on hill close to SF

Honestly this is the most unprofessional “stay” i have ever encountered. Apparently the listing was “taken off” and shouldn’t have been available. The owner did not reach out or say anything and when I tried to reach out, my calls were saying they were not accepting calls. It took me going to the property to see another guest having the same problem as myself. We had to get a phone number from separate guests staying downstairs just to get a hold of the owner who still did not help in getting a refund or any answers. This was the worst and I hope no one else books here.

Property owner, cancelled our reservation and took our money

It could have been great… the apartment is nicely updated and tidy, but DIRTY! The good news is, this is an easy fix and I hope the homeowner will take heed. The bathrooms and kitchen were dirty and full of the homeowner’s personal items-weird and gross! Additionally, the beds were like sleeping on a slabs of granite! We stayed two nights, and between the dirty bathrooms and uncomfortable beds, we couldn’t have faced another night!