Overall Ratings & Reviews The Delegate

The only thing saving this from being a 1 star review is that the place looks really nice inside. The parking situation is poor. You'll end up in a public lot with uncertain legality, then carrying your stuff half a block uphill, across two intersections and some railroad tracks. The room is bare of any amenities. Our suite had a pointless kitchenette, without even a drinking glass. No room service, not even a cracker to be had on the property. We booked a room with a pull out bed, but no bedding was provided; it didn't even have a sheet on it. There's no phone in the room, so interacting with the desk involves going downstairs. Our attempts to get bedding resulted in a dirty duvet insert, 4 pillow cases, and a sheet... eventually we got a clean duvet insert that was supposed to pass as a blanket. The main bed had dirty linens, the shower hot water was fickle. There's no vent fan in the bathroom, so everything gets wet. The cleaning is lazy, I do not believe they mop the hard floors. You can hear the pocket doors in adjacent suites banging closed. I am not sure why it gets such high ratings on Expedia. I was expecting a 9 star experience, I've slept in a tent in a campground with more amenities than this place. Bring your own ice, I guess. Do yourself a favor; stop in and look at the place. Just look at it, then you will have extracted all the value this place has to offer, turn around and go to a different hotel for a comfortable stay.

Very nostalgic look and feel. Excellent restaraunt and bar on location. Bartender makes a killer old fashion. Very friendly staff.

Very cool old fashion hotel.

We stayed here for an extended stay because now our family has been moved to a nursing home and we don’t have a home to go to, but the Delegate proved to us cozy

The Delegate is the place to stay in downtown Frankfort. We've been to Frankfort a number of times, this is the first time we stayed downtown. The hotel is gorgeous, set in an old building but feels brand new, great loft style rooms with wonderful aesthetic. We got into town a bit late and but took the walk around town. Bourbon on Main offered a wonderful old fashioned. Enjoyed a couple of the local establishments. The hotel is only minutes away from Buffalo Trace Distillery - a must visit if you are in town. Really enjoyed our stay and will be back! Highly recommend this place.

The hotel is beautiful!! We enjoyed our stay and can’t wait to go back!!

I will not go back again

King bed booked, but was changed onsite to a double - paid more than what was provided. Parking is limited and inconvenient. Jonathon was great and the hotel is well put together. I would stay there again

Lack of proper parking not handicap accessible!!

Lovely new property. Management was very attentive to our needs. Looking forward to our next stay.

Was close to downtown and easy walking to other restaurants and bars. We would stay there again.

Great old hotel. Only public parking

Great place

Was close to downtown and buffalo trace distillery also had a restaurant connected to hotel would recommend for anyone wanting to stay in Frankfort

This hotel was great, it was updated, clean and cozy. I would have given a full 5 star rating if the parking experience was better. A simple note upon booking with detailed recommendations on where to park would have minimized my anxiety upon arrival. Many walkable dining/bar options with Buffalo Trace a very short drive away.

We really liked the style of the hotel! Everything was very clean. It was hard to find parking. We will definitely be back!!

We were looking for a non-chain hotel in Frankfort and The Delegate ended up being great. It used to be a button factory that they’ve completely renovated. It’s really nice and has exposed brick and they just did a very good job. The toilet and shower were separate from the sink and vanity. The ceilings were high with exposed beams. There’s a nice restaurant connected but it’s a little pricey. I really enjoyed the stay.

Clean , close to downtown, safe and free parking in front of the hotel

The hotel was great. Super clean and nice. Great staff. Great room. Amazing restaurant. Super location close to so many restaurants and shops. We will definitely stay here again!

Our stay at The Delegate was pleasant and nice, but it was the leaving / departure process that was problematic. Visions of Hotel California kept haunting us. The Delegate charged us 3 times for rooms when we checked out even though we paid at booking weeks in advance thru Expedia. It took more than two weeks and 5 phone calls to the hotel for them to apply the required three credit refunds to our credit card. Jason, the operations mgr, finally got the issue resolved for us ... but it still took him more than a week and 3 phone calls to get it done. At one point, staff were requesting us to send them a copy of our credit card statement and calling us from their personal phones. Not a comfortable situation. And the closest we got to an apology was a "we are a newer hotel and the staff is still being trained". An excuse, A reason. Not an apology. Morale of the story. The Delegate is a nice hotel. But beware of untrained staff, tardy borderline incompetent complaint resolution, and unscrupulous business practices. Guard your credit cards and personal information!