Hello N*g, warm greetings from Bobobox Indonesia! Thank you so much for your review of Bobocabin Kawah Ijen. First of all, we apologize for any inconvenience you experienced. We regret that the location is quite far from the city center. We also apologize for the limited activities available around the hotel, as well as the condition of some in-room amenities that were not functioning properly, such as the speakers, window glass, aluminum doors, and Bluetooth connectivity. Furthermore, we apologize that the hot water supply was insufficient for the number of guests. We understand that accessing the rooms from the lobby, which requires climbing several stairs, may be inconvenient, especially for the elderly. This feedback will be taken into consideration to improve our information and services in the future. Regarding the cleanliness of the rooms, we apologize if our cleanliness standards did not meet your expectations. We have informed our team to investigate and improve this. We hope to welcome you and your family back to another Bobocabin in the future. If you need any assistance for your next stay, please contact our customer service via WhatsApp (chat only). See you soon! 🐨. Syasya. Customer Service | Bobobox Indonesia
