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The hotel with the worst service I've ever stayed in. It started with the airport shuttle service, which wasn't available, even though it was listed in the app. Furthermore, I requested a room with a window because I have a phobia of enclosed spaces. However, the hotel ignored my request, even though I booked the hotel on September 6, 2025, exactly two weeks before my stay. Because the room wasn't available with a window, I asked the hotel to approve a refund, which I would submit to Traveloka, because the room was unavailable. However, it seems that Traveloka and the hotel haven't been educated about phobias. Luckily, a guest was willing to switch rooms with me, so I could rest after a long trip around Pulqu Island in the Riau Islands. I hope education regarding the requests of consumers with phobias receives full attention, as this is related to mental disorders.

Hotel dengan pelayanan terburuk yang pernah saya menginap. Dimulai dari layanan antar jemput bandara yang tidak tersedia, tapi tercantum dalam aplikasi. Ditambah dengan permintaan saya kamar dengan jendela karena saya  pobia ruang tertutup. Namun pihak hotel mengabaikannya, padahal saya pesan hotel tersebut sejak tanggal 6 September 2025. tepat 2 minggu sebelum saya menginap. Alasan kamar tidak tersedia dengan jendela, saya pun meminta pihak hotel membantu untuk menyetujui refund yang saya akan ajukan ke pihak Traveloka,  karena kamar tidak tersedia. Tapi sepertinya pihak traveloka dan hotel juga belum teredukasi soal gangguan mental pobia.  Beruntung ada tamu yang mau menukarkan kamar dengan saya, sehingga saya bisa beristirahat setelah perjalanan panjang berkeliling pulau-pulqu di Kepri. Saya berharap edukasi soal permintaan konsumen dengan keterbatasan pobia mendapatkan perhatian penuh, karena ini adalah terkait dengan gangguan mental.

Dear Elvi Zadiana, Salam hangat dari Kawi Jaya Hotel Batam. Terima kasih telah memilih Kawi Jaya Hotel Batam untuk menginap periode 20-21 September 2025. Sebagai informasi, kamar yang Anda booking adalah Superior Room dan untuk kamar yang kami berikan adalah sesuai dengan pesanan Anda. Terkait layanan penjemputan/ pengantaran dari dan ke- bandara adalah berbayar dan disesuaikan dengan ketersediaan armada. Kami juga menerima request pembatalan dengan alasan tamu tidak bisa menginap diproperty kami padahal kunci sudah diserahkan dan diterima oleh Anda sendiri. Terima kasih. Regards, Front Office

Dear Elvi Zadiana, Warm greetings from Kawi Jaya Hotel Batam. Thank you for choosing Kawi Jaya Hotel Batam for your stay from September 20-21, 2025. For your information, the room you booked is a Superior Room and the room we provide is according to your order. Regarding the pick-up/drop-off service from and to the airport, it is paid and adjusted to fleet availability. We also accept cancellation requests due to the guest's inability to stay at our property even though the key has been handed over and received by you personally. Thank you. Regards, Front Office

The room, bathroom, and hotel were clean, the bed, pillows, and linens were comfortable, the AC was cool, and the water heater worked well. However, the hotel was undergoing a project from 9 a.m. to 5 p.m. So, those who wanted to wake up a little later were very disturbed by the noise. The room wasn't soundproof, so sounds from the next room were clearly audible.

Kamar, kamar mandi dan hotel bersih, kasur , bantal dan linen pun nyaman, AC dingin, water heater juga berfungsi dengan baik. Hanya saja di hotel ini sedang ada project mulai dari jam 9 pagi - 5 sore. Jadi yg tadinya mau bangun agak siang jadi sangat terganggu debga suara berisik + kamar tidak sound proof, jadi suara dari kamar sebelah terdengar jelas sekali.

The service is okay, the food is okay, it's just that the rooms are not soundproof so you can hear people walking around, which disturbs your comfort.

Pelayanan oke, makanan oke, hanya saja kamar tidak.kedap suara sehingga kedengaran apabila orang lalu lalang jadi mengganggu kenyamanan 

Recommended hotel if you go to Batam, the hotel is new and comfortable.

Rekomendasi hotel kalau ke Batam, hotelnya masih baru, nyaman.

This hotel is very clean and good service.

Nice strategic location in the central of nagoya heart district. Would book again next time

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