Overall Ratings & Reviews Coastal Suite CSJ Tower Vung tau

You should read the reviews before booking, everyone. I was so unlucky to book this apartment without reading the reviews first. I just had an extremely bad experience at this apartment. These are the bad feelings I experienced while staying here: 1. There was no goodwill to support early check-in even though it could be done, but there was a goodwill to check out late to collect a fee of 100k/hour. 2. After paying on traveloka, the apartment owner requested an additional fee of 200k, but when I asked about the reason for the surcharge, the apartment owner could not explain clearly. However, I still paid to get the room quickly. 3. The floor was not cleaned properly, it was sticky. 4. The bathroom smelled of previous guests. 5. I booked a sea view room but was given a house view. 6. There was no staff present to directly support check-in, check-out or any other services. 7. There is not a single bottle of water for customers. Even worse than other motels. 8. This is the first time I have seen a place that requires customers to clean up and take out the trash when checking out. The fee for not cleaning is 300k. 9. The mattress and pillows are hard and smell of fake rubber, the blankets are thin. Booked a room for 3 people and charged for 3 people but only prepared 2 pillows and 1 blanket for 2 people. The remaining 1 person has nothing to sleep on.

EXTREMELY BAD SERVICE QUALITY 🤬 1. Check in 3 hours late to get the room, make a fuss then tell check out 1 hour, tell half an hour in advance then call 2-3 times to answer the phone, but when arriving still not finished cleaning, but the guest called for instructions to go up then said not to come down to take the guest because of cleaning, the guest find the way up :)))) 2. The room does not have basic things like tissue, toothbrush, toothbrush, mineral water. 3. No staff to guide the guest. 4. The room does not have a soft bed but is like a bath on the bed, the guest wants to open the closet to find it, the closet smells, the old furniture left by the guest is still there. 5. The staff from one person to another support but no one can solve the problem. 6. Booked 2 codes, contacted in advance to arrange 2 adjacent apartments but each apartment is on 1 floor, when arriving then reported a defect to change to another apartment. The room is not like the picture at all. 7. Contact the staff to ask how to get there and give instructions for the guests to find it themselves. 9. The car arrived without instructions to drive in, I don't know, I walked in and then found out they let the 16-seat car drive in. 10. The room says full bed but it's actually a single bed. 11. The sticker says no dishwashing 200k but texted 300k. Will not return even though it's conveniently located near the beach but the quality is so bad, so bad

The view and room are quite ok, but the service is negative, booked this room but changed it to another room, we refused so we had to move to another room and had to pay extra, at 13:30 they told us to come check in but when they came they said they were looking for the room card so we had to wait until 15:00 to check in, how can we clean without the room card and say the previous guest forgot it so we had to find it again? When we entered the room, they posted a notice saying if you don't wash the dishes, you will be charged 200k extra, but they texted me saying the extra charge is 300k, but there was no dishwashing liquid in the room, we had to go buy it, who goes on vacation and has to go buy dishwashing liquid to wash the dishes? When checking out, they didn't come to check themselves and asked the guest to record a video and send it, in general it depends on each place. But in short, with the way they work and serve, I won't come back a second time.

The cleaning was not very thorough. When I checked in, the floor was still not dry. I hope the apartment owner will pay more attention to my comments.

The room delivery is not true to reality, the picture on traveloka shows that someone has stayed long term, the landlord only said that if you book a 1 bedroom room, they will deliver it correctly, but the rest is not as shown in the picture, it's boring and a bad experience, I will not come back here again.