Hotel is tired and in need of big investment. The downstairs bar and reception area is good and has been renovated. Restaurant room is only open Fri/Sat/Sun so other days any food is only served in bar area. Breakfast is served in restaurant and is good. The first floor hallway was being painted so dust sheets etc around. Our room Number 12 was a Superior class which had recently been redecorated and re upholstered. New curtains and large lamps. Nice layout with double aspect, large sleigh style bed, an ottoman, two seat sofa and large arm chair, also desk and chair. Kettle etc provided but no biscuits or hot chocolate. Sachets of milk and minimum amount of beverages. Bathroom was large with P shaped bath and shower, newly tiled walls. Basic hand and shower products. The plumbing was difficult! toilet flush difficult to press buttons in and flush not strong. Warnings on taps saying water may be hot. That actually means sometimes it will be hot, other times lukewarm or cold. Water temperature flowed in waves with separate delivery of cold warm and yes, hot but didn’t mix properly. The shower was better at mixing. We used the bath but only got low temp warm water. Next morning housekeeping did not clean it. Shower head needed descaling too. Chrome in bathroom had not been replaced and now didn’t shine or was rusting. All windows were old wooden sash style which were draughty and let in noise from road outside. Music from bar could be heard until about 11 pm

Great place to stay. Nice location with everything on your doorstep.

Parking was onsite and free. Staff were friendly and pleasant. Location was ideal on the seafront and access to the town was easy.

Great location and super view from room

Great location for hovercraft and bus station.

Staff was amazing clean rooms great food

Yes

Friendly staff great rooms

Very helpful staff, polite and pleasant, food good, will stay again

Clean room, huge comfortable bed, big bath and shower. Staff were great too, especially the bar staff

Great breakfast, clean and tidy, nice bar area

Room was good spacious clean. Staff friendly and helpful

Yes

Good breakfast, friendly staff

I had the bed, breakfast and dinner option, although there was a reduced menu for the option there was still a good selection, all of the food including the breakfast was fantastic. The room was a good size but the outdated and damaged furniture let it down slightly. The evening bar staff were above and beyond in the level of service i received. Will definitely stay here again

Room & bathroom clean, bed firm. Staff pleasant breakfast dissapointing, large portion but poor quality and served Luke warm, cold plates

Beautiful hotel , lively clean rooms , would stay here again

Nice staff, great place. Cleaners, small tip… anti mould spray on bathroom tiles. Bathroom yuk

Lovely stay at a historic castle with ties to my family.

Room very clean but could of done with bath mat in bath as slippery. Staff very polite and helpful.bar very nice.didnt require parking.only downside.a lot of noise in garden till very late due to a function