Diane
with Partner
10.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We booked this as an anniversary trip and enjoyed it. Welcome 'snack' on arrival. Luggage storage. Rooms are very nice. They have free whiskey hour every day in a vibey library area. There was also free snacks. There is also a floor sitting area to eat your outside food, closed at 10pm ish. We also enjoyed having our own bath with a TV infront. Improvement would be to positin the TV a bit further away from the spa bath or otherwise you crane your neck quite a bit.
Front staff ask for your whatsapp number so you can communicate easily. The only thing we found a bit strange was that they were quite selective in which messages to respond to. If they didnt have an answer, they just would never respond.
Also booking in the cooking or the yoga classes was very strange. We would ask on Whatsapp if it is available and it would be confirmed but then when you would present at the time/day of the activity, they would either say its been cancelled or you've missed your time slot (even though we showed up at the confirmed time on Whatsapp), however they did not once communicate this via Whatsapp....
We had a good experience but thought the communication for these activities could have been better as we actually wasted a lot of time waiting for these activities that never happened which would have been avoided if there was sufficient communication.
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