Overall Ratings & Reviews HeartSong Lodge & Resort

Love it

Best hotel stay we’ve had in years!!

The property was beautiful. Loved all the decor. It was kept spotless. The pool area was clean and the water cold. The life guards were on 3 at a time in three different areas of the pool. They rotated positions every few minutes. They were excellent and kept an eagle on on the pool area. We went to the restaurant to celebrate a birthday. It was disappointing. Service was very slow. Other tables that came in after us were waited on and had drinks before we even got ours. When our waitress finally made it over, she said she forgot about the table because it was an entirely different section. It went downhill from there. The food took forever to come out and when the appetizer came out, it was overcooked. The next night we went to the bar area. We had dinner and a drink or two there the servers there were top-notch, especially Spencer. They were very friendly and engaging. It was a little pricey because of the taxes up there, but it was the best evening we had had so far. The rooms were spacious and decorated nicely. Our air conditioner didn’t work very well and we finally got it fixed on the last night we were there and it felt like heaven. The beds were not the best in the world. We both woke up with backaches two days in a row. We went there to get away from work and stress and just relax and celebrate a birthday. It was a nice weekend in spite of a few hiccups along the way.

Great amenities and friendly staff! Would definitely stay there again!

Brilliant Hotel, Loved the stay great for kids, the free trolleys to the park and the Dreamore Hotel and recieved free Quick Passes for Dollywood when you bought the Tickets. Loved it.

Beautiful property, clean, and great customer service.

We had an excellent stay at the Heartsong resort. It was extremely clean, had lots of activities for the kids, and worked out perfectly for us to go to Dollywood. The only reason I am giving 4 stars is because we went in May when the pool was obviously not warm so we were thrilled that there was an indoor pool. However the indoor pool was actually cooler than the one outside so we spoke to the “pool manager” inside who gave us a hard time about it being so cold and wouldn’t let us take our 3 year old to the hot tub because there was no lifeguard on duty and there was a sign that said no one under 16. With having a small child and paying a premium price (almost $400 a night) we expected to have an indoor pool that wasn’t freezing or to have been able to use the hot tub instead. We were basically told by the young pool manager (maybe 20 years old) that we had to just deal with it and let our bodies adjust to the temperature. Other than this issue, we really had a great stay and would stay again just for the convenience of being so close to Dollywood. It is very nice to have the trolly take you over and to get the timesaver passes along with it that comes complimentary with your hotel stay.

Everything was wonderful

The property was beautiful. Wonderful pool and outdoor area, spacious lodge lounge, beautiful decor, helpful staff

Wonderful place, staff is welcoming. It was very clean and cozy. Had many activities to keep us busy

Disney quality with out getting beat over the head for prices

The front desk staff treated us like family. Everything in the room was immaculate. We will definitely be coming back.

Amazing hotel. Would definitely stay at again

fantastic place to stay and feel at home

Great staff and beautiful accommodations! My child loved the bunk room!

Beautiful property, amazing staff, nice rooms.

Pretty place to stay

Hotel was fantastic, beautiful grounds, transportation provided to the park which was really nice, laid back atmosphere at the hotel, outside area's were fantastic, nice restaurant, shopping store, general store and bakery, room was perfect. Will definately be back to stay again.

Nice in every way! Excellent place!

Nice place.