Overall Ratings & Reviews Park Chalet, Shahdag, Autograph Collection

Hotel has great staff! When booking the room I indicated 3 people (2 adults and 6 yo kid). I paid for the kid as well, thinking that this would be payment for all extras in relation to the kid, but turned out that this was just breakfast and in general the room with king size wouldn’t fit 3 people! The staff was kind enough to resolve issue immediately, offering the room with 2 queen size beds, which is same cost. In general, nice hotel, nice breakfast.

Nice hotel with nice rooms and very clean. However, a few comments. 1. The breakfast area is almost too small when the hotel is full, we were lucky to get a table and it was a bit chaotic. 2. The rooms are like saunas even with the heating turned off, we couldn't open the window because we were with a small baby. 3. You should really consider providing a late check out as standard on a weekend, people are there to ski and it is a real pain in the backside having to check out when you want to ski. It would be great if you could check out at 4pm after finishing skiing.

Hotel bar on7th floor is smoking area. In evenings it is unbearably smoky in there.

Stay was amazing, beautiful location and delicious food. Will definitely come back again. 😀

Stay was very nice as always. Only thing the hotel needs to do is allow the room temperature control to drop below 25 deg C. Room was too warm to sleep in.

Excellent hotel. Just go and see yourself, you wont regret

We had a fantastic stay.

Great to see the snow

Everything was fine. Comfortable beds, large bathroom, decent breakfast, easy check-in. We did have a slight issue with them charging us for 3 children for breakfast instead of two and it took a bit to get it sorted. But all was well in the end.

Only downside was size and tap in sink - too small and tap point directly out. We also had toilet seat that was cracked and glued rather than replaced

Thank you very much Kamilla (reseption). Very positively, great job

The view from my room and restaurant was mind blowing. everything at this place was amazing . i loved the snow shower .

The hotel is nice and has spacious room. We went there several weekends with our kids. The staff is helpful, kind and friendly. The location is perfect for weekend skiing. Compared to Europe the slopes are mostly empty and in good condition. I see some improvement potential in preventing kitchen odeur on the floors, the sometimes slow breakfast coffee delivery and a faster checking for returning guest. Overall we are really pleased with the hotel and the service.

There is indescribable policy in the hotel. We went there together with 3 family ,each family 2 adults 2 kids ( almost the same age).In spite of hotels.com gave option to choose children as well while booking the room hotel didn't provide extra bed for kids.Reception requested extra pay for this.Only 1 family was lucky they had extra bed at room without any payment.Another suprise we meet at breakfast .1 family from us only 2 person allowed to have breakfast.No one can explain in the hotel what is going on and what a ridiculous policy that they have.Could not get chance to meet manager to get explanation.Reseption had excuse that he is in the long meeting)...So,someone who is planing to have trip there be ready to meet this stupid cases.You payment won't be what you paid online,as other hotels.Here is working magic rules which i guess depend on decision maker's mood)).Except this situation hotel in general is ok,hotel staff are freindly,polite.Breakfast is perfect.Room was clean only problem is temperature in the room can not be adjusted.Controller is not reacting and only way to get temperature drop swich off the system.

The bathroom is very big, personal is very helpful. The only problem is there is no medicine you can get in the hotel, if you catch cold ot have headache you must take it with you

Nice room with a view, good breakfast, good room service, good internet.

Enjoyed trip only disappointment was with room provided. I have booked for 4 people 2 adults and 2 kids, bit provided room was with one queen bed which is ridiculous for 4 people, except that everything were good

The property is good looking and pretty clean . A staff is polite but not competent or flexible to resolve problems if you’ll have any. Hotel’s policy is aimed to make you extra payments (like extra bed ).

Everything was perfect! Very chic!Fantastic WiFi! Wonderful staff! Thanks!

Dear ALL WE have booked junior suite Room .But when we arrived to hotel receptions gave us junior suite room but only for 2 person 1 bed without extra bed .But we were with our children . We apply to reception about extra bed but they answered that we booked this room online and they could not help us .We must apply to you or pay 70 AZN for person . We try explained them that we bookedjunior suite for 4 person but they did not understand us .Finally we spend night uncomfortable .