Overall Ratings & Reviews Palm Tree Heritage Beach Resort

Very old rooms, water not coming in bathroom washbasin, sometimes no water in commode. Lot of construction happening in the hotel. Limited vegetarian food choice.

More than TERRIBLE, I would give HORRIBLE...I have stayed in various Hotels, I have never experienced such a worst hospitality and accommodation. The real highlight is, The hotel management has shown us different hotel building which is not located inside the palm tree location. It was totally a hired building or leased building. I believe that they have hired this building, It was very poor standard property. None of the photos were available or posted in the EXPEDIA website while i booked the PALM Tree...I informed the front desk manager that the rooms alloted to us were not available in the expedia website, moreover it is located at a different location, there is no PALM TREE nameboard. The rooms are very very cheaper like sub-standard hotel category rooms. Hence I refused to check-in in that unknown block and asked us to allot rooms in the same block which was mentioned in EXPEDIA website, then they said those rooms which i booked at expedia are expensive rooms and i need to pay Extra Rs. 1000 for each room ( 5000 for 5 rooms ). Else they informed us to cancel the booking. After reaching the spot along with 7 kids and 6 adults, they had put me into great trouble. i tried to escalate this matter to EXPEDIA customercare team. However there is NO HOTLINE contact number for me to reach Expedia. This is actually bad. Expedia have to provide a hotline contact number to their customers when they are in worst experience. No lock for maindoor, No water in bathroom, No AC/ FAN