For a 3-star hotel, the room is quite spacious, the bed is also okay, but it is not clean and not thorough in filling the room amenities. We booked 2 king bed rooms. When I arrived, I tried to wipe the bed area (bed and backrest), everything was black. The floor was also dirty because our feet were black from walking around without sandals in the room. There was also only 1 pair of hotel slippers. The hot water kettle looked very old, we didn't use it. For the bathroom area, there was a small round bar of soap, I thought it was for the sink, but it turns out that they also use that soap for bathing and there was only 1. You have to ask for a mat first, and what we didn't like was the towels which didn't absorb water at all, the color was also not white anymore. There was also 1 towel with sticky dirt. Actually, the hotel staff was friendly, very fast in service. But it needs to be improved for a comfortable stay. Thanks.

Staff were friendly and room was nice.

The staff was very friendly and accommodating.

This was the second time my team and I stayed at the Brava Suite Hotel, as we were facilitating training for our client on the 5th floor of the Srijaya Building. Last April, we received a better room with two beds for a training event with the same client. Therefore, I asked the client to book another meeting room on the 5th floor for this training. However, this time we booked two rooms for a team of four trainers, each with one bed at the far end of the hotel. The front office staff replied that all rooms were full. Some parts of the room we stayed in were dusty, the bathroom was dirty, the bathroom door wouldn't lock, and there was no towel rack.

Standard, the hallway is pretty creepy.

The hotel is well-maintained, clean, and beautiful. It's strategically located, and the price is affordable but not cheap.

Very comfortable and close to the mall.

A comfortable and pleasant place to rest

Strategic location, close to the city center, close to the mall, very easy to find food.

The check-in staff was very helpful and responsive. The soundman in the meeting room (Mr. Dwi) was very helpful and efficient.

Close to the toll road, clean rooms, cold AC

The staff was very friendly, and the service was fast and hassle-free. The only downside was that my room smelled a bit of cigarette smoke, even though it was a non-smoking room. But that was okay, as the smell gradually disappeared after turning on the AC.

The hotel is aesthetic even though it's far from anywhere, the TV has a billing countdown at night and automatically turns off and can't be turned back on, but I think that's just an error, overall had a great stay here.

Clean room, good facilities, parking in the basement

The check-in process is fast, easy, and the service is friendly.

The shower water comes out slowly, and the hot water is not hot enough.

Vintage room, and very dusty, musty sheets, musty towels, amenities: hot water runs smoothly, AC is not cold enough, there is a refrigerator

toilet jet spray not working coffee machine not working still on display mineral water bottle size too small

Friendly service, comfortable rooms because they are clean and the AC is cold.

The hotel staff is friendly and the location is strategic.