Istana Permata Hotel Ngagel Surabaya

Explore Istana Permata Hotel Ngagel Surabaya
9.5
Exceptional
From 132 reviews
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Cleanliness

9.4

Room Comfort

9.5

Meal

9.5

Location

9.6

Service and Facilites

9.5

People often mention about Istana Permata Hotel Ngagel Surabaya
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Ambiance (6)
Bathroom (6)
Wifi (4)
Activity Option (4)
Bedroom (4)
Hotel Area (4)
Soundproof (3)
Surroundings (2)
Accessibility (2)
Family Friendly (2)
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Traveler Reviews Istana Permata Hotel Ngagel Surabaya

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40
Customer reviews
I***h
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Transit
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9.7
/10
Reviewed 2 week(s) ago
The room is ok for transit work
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I***h
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9.7
/10
Reviewed 2 week(s) ago
Cheap and suitable for work transit
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I***h
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9.4
/10
Reviewed 2 week(s) ago
Cheap, suitable for transit only
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I***h
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10.0
/10
Reviewed 2 week(s) ago
Not bad for work transit
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I***h
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9.4
/10
Reviewed 2 week(s) ago
Already subscribed for work transit
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R***y
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5.8
/10
Reviewed 3 week(s) ago
Checking in took 5 minutes to see the room, smelly and dirty, no soap, AC not working, dirty mattress Not as described on social media!
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Indah
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10.0
/10
Reviewed 3 week(s) ago
It's good for just stopping by but needs to be cleaned as the sheets have lots of stains.
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Adi C.
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9.7
/10
Reviewed 4 week(s) ago
the hotel service and service is very good
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P***o
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Transit
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5.4
/10
Reviewed 4 week(s) ago
Very disappointed, all the power plugs are loose, the TV keeps turning on and off, the AC is not cold, the bathroom is dirty, the room key is not practical, the wifi is slow...
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M***d
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6.5
/10
Reviewed 4 week(s) ago
It turns out there are mice in the room
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D***y
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5.3
/10
Reviewed 7 week(s) ago
This hotel was absolutely horrible. The mattress was so dirty it looked like the sheets had never been changed. The walls were peeling and unkempt. The only power outlet for charging was in the bathroom.
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3 people find it helpful
i***a
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Staycation
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6.3
/10
Reviewed 7 week(s) ago
I stayed there and all the ACs were not cold, only fan air came out... and this problem has not been resolved for a long time because I often stayed there when I was an Oyo... now it's worse, the AC is hot... and the last time I stayed there
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I***h
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9.4
/10
Reviewed 8 week(s) ago
Cheap and cheerful, there is entertainment and a pool
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I***h
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10.0
/10
Reviewed 8 week(s) ago
Ok, it's cheap and there's a swimming pool.
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D***i
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
The hotel staff was friendly and helpful when checking in, the room was clean, and the location was strategic.
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1 people find it helpful
D***i
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
Strategic location close to malls and culinary places, good service, complete facilities, very comfortable, clean rooms
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1 people find it helpful
D***i
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
Strategic location, close to malls and culinary spots. Excellent service and complete facilities. The rooms are very comfortable and clean.
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D***i
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
The hotel staff was very friendly and helpful when I checked in, the room was clean and comfortable.
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1 people find it helpful
D***i
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Staycation
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10.0
/10
Reviewed 10 week(s) ago
Strategic location, good service, friendly and kind staff, all room comforts are very comfortable, cleanliness is very clean.
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K***n
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8.5
/10
Reviewed 10 week(s) ago
The place is nice, but the headboard is broken. There are also lots of rats and cockroaches. When I was sleeping, a rat suddenly passed over my head😫. The toilet door also has no lock. The TV is safe, it's not broken, there's no wifi on the 4th floor.
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3 people find it helpful
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