El joven que estaba en recepción de lentes era muy cortante y siempre estaba con muy mala actitud siempre nos atendía el en la mañana antes de irnos a los tours y en la noche que llegábamos porque teníamos que dejar la llave del cuarto antes de salir del hotel y recogerla cuando regresábamos le preguntaba algo de comer que nos recomendara y nos decía que no sabía de algo en especial pésima actitud para estar en la área del front desk porque no tenía carácter para atender no saludaba yo le saludaba y me contestaba como a fuerzas es un persona joven no se porque era así otra cosa las escaleras de los pasillos estaban llenas de polvo todo el tiempo solo se enfocaban en cuartos pero no pasaban todos los días escoba y trapaleador por los pasillo del hotel , el elevador solo cabían 2 personas delgadas y y con 2 maletas carryout estaba súper pequeño una de las 2 habitaciones estaba quebrada manija de la toalla para secarse las manos y la habitación olía a humedad te daban 2 toallas solamente y en otra habiatacion el agua de la regadera se salía por la puerta de vidrio del baño y se formaba un charco de agua afuera de la regadera y cerca del baño hubo varios detalles que presentaba el hotel y deberían de cambiarlas en especial el staff del hotel de front desk que sean mejores anfritiones con los huéspedes.

La TV no agarró el wifi

Information and pictures are misleading. The rooms are dirty and the furniture needs to be replaced.

Todo bien

I stayed at this hotel expecting a comfortable stay, but the experience was extremely disappointing. The hotel sits right on a main road, so it was very noisy throughout the stay. On top of that, there was no electricity and, as a result, no running water. The hotel confirmed by email that the power outage had knocked out water service and that they had no idea when it would be restored. With no working bathroom, no water, and no timeline for when anything would come back, staying was simply not an option, so I was forced to book and pay for a completely different hotel on short notice. What makes it worse is that the hotel refused to issue any refund, even though I couldn’t use the room I paid for. I understand a power outage in the area may not have been their fault, but leaving guests without water or power indefinitely and then declining to refund the unusable nights is not acceptable. A hotel should stand behind its guests when it can’t provide the most basic services. Between the constant road noise and being left without power, water, or a refund, I would not recommend staying here. If something goes wrong, you may be left paying for a room you can’t use.

Clean room, the front desk and cleaning staff professional and friendly. The location very strategic 10 out of 10

Cleanest hotel we've stayed at. Staff was very nice. Had to book again after our first stay.

When the room arrived, it was very hot, ac was not working fast, this was very old, it smelled like dirt, there was a cockroach in the bathroom, in the morning there was a bad smell from the bathroom, we left the card at the door ready to clean and they never cleaned and when we arrived it was turned to "do not disturb" We would not come back sincerely.

Todo muy limpio el chico que nos atendió muy amable Ila muchachita dela mañana también muy atentos muchas gracias el cuarto super limpio las señoras dela limpieza muy amables recomendado le damos 5 strellas o i también el precio muy rasonable

The room was surprisingly spacious, and it came with a jacuzzi which I didn’t quite pay attention to when I was booking but a welcome surprise. As with other hotels in Latin America, AC is provided by a mini split so it does take time to cool off especially in the Yucatán heat. Room was clean and staff was very helpful and courteous. Only gripes if that can be said…no refrigerator in room so not able to keep beverages cold in room, and while they will lend you an iron with an ID left for security (??) they do t have an ironing board so you have to Magyver it on the counter or bed somehow. Otherwise a very affordable and spacious place to stay close to the city center and highways/interstates leading to local tourist sites. Would definitely book again!

Room are largw

Lo Que no me gusto es que el agua del drenaje de la regadera de encharcaba

Super amplia y cómoda la suite , el yacuzzi formidable. Regresaremos , gracias por sus atenciones

Outside noise travels inside the room and people were to loud late

Good hotel, clean and tidy, plenty of spaces to park.

Big rooms! Big bathrooms. The only thing I will complain is that they don’t provide hand towels unless requested.

The staff was rude and unwelcoming. Didn't even look up when we arrived, the towel rack fell off when I tried to use it, the sheets had blood stains and the shower sprayed sideways. There are stains all over the walls, the furniture, of god knows what. The pictures made it look nicer. I guess you get what you pay for.

The room was clean and quite new. And large. So that was good. But the location is very noisy by a busy road. The walls are thin so you hear other guests clearly. There are no extra features at all. Not even a kettle in the room. You cannot even get ice in the hotel. The pillows are very firm. The pool is very small. More like a plunge pool. There are no restaurants or groceries within walking distance. When you stay here you get a low price which is great. But just know that it is a very basic offering.

No breakfast nor nearby restaurants. Convenience oxxo store nearby. Pharmacy just outside

Excellent