Overall Ratings & Reviews BON Park Hotel at VidantaWorld Nuevo Vallarta

THIS PLACE DOES NOT EXIST AND WILL NOT BE BUILT UNTIL 2028!!!!! WE ARRIVED WITH OUR KIDS AND THEY PUT US IN A DIFFERENT PLACE WITH ONLY A POOL! NO REFUND! THIS IS OUTRAGEOUS. FRAUD - BEWARE!

We loved that the resort campus as it was very self sufficient with many activities and options for dining and quick ride to the beach and some amazing views of the mountains and the ocean! On few occasions given BON park is under construction the waiting time for the shuttle was bit tricky but mostly no issues as teams were very accommodating. When our kid fell ill the concierge were able to help bring a doctor in short notice which was very helpful given this was our first trip to Mexico and we were nervous about falling there. Also appreciate the team working to get the medication delivered to us the next morning. Team was very caring and helped to make our trip and stay as comfortable as possible with a very prompt watsapp communication. We will certainly be going back to explore more! Only part a bit unclear was why we didn’t have any option to pre-pay or why the travel back to the airport from resort was not part of the trip. Highly recommended

Incredible experience if you are just interested in staying in a hotel that has everything. Absolutely great for kids. Only thing that was a little odd and I hope they change at some point is they seem to only let you take taxis out vs Uber and they are more expensive.

The photos used to advertise this hotel are not of the BON but of another property on site. The BON is so far back on the property you must travel by gondola or tram to get anywhere. The gondola stops operating at 5pm. The only option for transport (beyond walking on unlit paths 40 minutes) is the tram system. The trams are not frequent and it took us an hour to get from the main area with restaurants back to our room. When we checked in this travel situation was NOT communicated. We were given no materials or overview of where to go and what to do. The BON is still under construction, there is no gym in the building (you have to travel to use one) There is one restaurant at the BON that serves a good breakfast but is only available for dinner until 8:45 to be seating. We came up at 8:30 and the staff was annoyed we showed up to sit when they wanted to close. If we were not fed there the only option was to take trams to the main campus area. We reached out to both Expedia and the BON direct for help and the customer service was terrible. no one cared that we were oversold on the experience. After three days we were offered a room upgrade, but it was too late. We had already decided to leave. When the construction is done I am sure the experience will be better - but I feel we were totally over sold sold on the situation and were offered no refund for the inconvenience. The room does not have a balcony as show or operating windows. be warned!

The staff is quite friendly but there were corporate / company obstacles blocking the staff from making the guests happy. Our hotel room had an overpowering, uncomfortable odor of way too much air freshener. Five times over the four nights we were there, all of the room lights and the TV turned themselves on in the middle of the night. This woke us up and disrupted our sleep. This was not the ideal vacation we were counting on.