comfy is too good but too hot in here we wouldn’t handle that.

Hostel vibes, quite noisy. There’s no AC, so be careful when staying there during hot summer days. Shared bathroom were ok but not always very clean (there’s no shared hand towels that stays there, so people used toilet paper to dry their hands and left it on the floor (there’s trashcan was full). There’s also no luggage room so be prepared to pay up to 30€ for a public locker.

The corridors were a mess. It looks like they were remodeling and then they stopped and everything but inside the room, looks broken somehow. I loved the system to enter the rooms and the staff was helpful.

The hotel itself was in a different location. As getting there the floor was broken and it had holes all over the place. The bathroom was very bad with the tub having a whole in the middle and broken all over the place and a door that did not lock for the restroom. There was an Ac machine that did not work either and the room itself had a very dirty bed. We ended up going to a different hotel for our stay in Madrid. It was a very bad place to stay.

This is not a hostel and there is no onsite reception staff. When we arrived to check in there were two other parties who were distraught and had been waiting for check in instructions. Emails said to contact them via WhatsApp but no WhatsApp number was given. Once we called one number and were given the correct WhatsApp number they were slow to respond. Once check in information was given the door to my floor was broken and I couldn’t access. Cleaning staff tried to help. The rooms are fine for the cost and the spaces were clean. When we requested more toilet paper in the shared bathroom it took them a full day and all 3 bathrooms on two floors were without toilet paper for that time. My friend messaged them about this multiple times and they began simply ignoring him. A neighbor was locked out of her room at 5am crying in the hall because her door code was not working and she had to get to the airport. Again, the biggest problem with this place is the lack of staff. They’re making a lot of money I’m sure by having no staff. Cleaning staff were great though and I’m sure they’re doing more than they are paid for.

Buena locacion, cerca de estacion Bilbao. Buena opcion para un par de noches.

Great location, easy check in, clean room & responsive staff. Thank you for a great stay!

It was a clean room but there was no body soap and the water pressure was very weak. The bathroom needs lots of work. The room was very simple which I did not mind.

The check in process was not efficient. You need to wait to receive an email which has digital keys that you control with your phone. The room itself was basic but clean. Notably I could not locate the wifi passport located inside of the room. The property itself is somewhat old and dingy, with aged fixtures and amenities.

For the price, it is unbeatable. Of course, it was good to read previous reviews, as you do have to obtain a code prior to entering the building. Cleanliness was superb, privacy was superb, in an amazing area, the cleaning staff were extremely friendly and helpful when i was dealing with minor issues regarding extending my stay. The customer service is easy to contact, and very quick to help. The room was very clean, the bathrooms were huge. It was overall, an amazingly good experience considering the price. No complaints, everything was great!

The check-in was delayed. The communication with the staff was difficult. Restrooms dirty

Estaba muy bien pero cuando me iba a el ascensor estaba apagado. Tuve que bajar 4 pisos con 3 maletas.

This is a hostel not a hotel. If you keep that in mind it is good. Rooms were private with a code to get in the building and your room and your floor. Elevator is tricky but just know if it is not working it just means someone did not close the door. Just go down or up the stairs to find the floor the elevator is stuck on. Stairs are easy. We were on the 5th floor and to go down the stairs is fast. Bed was comfortable. Towels provided. Extra blankets were under the bed. Just lift the mattress. The kitchen was clean. They had washing machines although did not use. Price was great. Check in process was easy enough once you got the code. Just do the early check in. Only 20 minute walk to down town. Bring your own toilet paper if you have room in your luggage. Toilet paper is provided but better safe than sorry. lol.

This is one of the worst places I’ve stayed in mylfe. Please pay a €20 more and go to a decent place

Expensive and without amenities.

The only advantage of this hotel is its proximity to the metro station. It is extremely noisy, especially at night, as there is a nightclub right next to the hotel. The floors creak loudly, and you can clearly hear people coming and going. There is no air conditioning in the room—only a fan that doesn’t cool the air, which is unbearable when it’s over 30°C outside. There was no room cleaning or towel change during our stay. For two people, there was only one set of towels provided. The bed was not The only advantage of this hotel is its proximity to the metro station. It is extremely noisy, especially at night, as there is a nightclub right next to the hotel. The floors creak loudly, and you can clearly hear people coming and going. There is no air conditioning in the room—only a fan that doesn’t cool the air, which is unbearable when it’s over 30°C outside. There was no room cleaning or towel change during our stay. For two people, there was only one set of towels provided. The bed was not just small—it was very small for two adults.

Pésima comunicación. El check in lo hice online desde las 9:00am y no me contestaron hasta las 6:00pm el día de la reserva. Tuve que hospedarme de emergencia en otro sitio la primera noche por su ineficiencia. Y además el shower no contaba con agua caliente. Tuve que bañarme con agua congelando. Terrible experiencia.

No lo recomiendo a nadie, el check in es online después de un proceso largo y complicado que nadie te explica te dan un codigo se acceso que no funciona y que cambian hasta que por descarte uno te permite entrar. Nos demoramos más 2 horas durante las cuales el resto de los inquilinos que nos veían nos relataban historias similares

I loved this place and would recommend it to anyone.

Took me an hour to be checked into my room. Terrible communication and service (or absence of it). Asked to store my small backpack since my flight was in the evening but was not allowed to even though I could clearly see other people’s luggage kept in a hallway. Noisy at nights. Wanna save your time and mental health - don’t stay here.