Took a bit to figure out the public parking lot but from there on the room location was excellent…right around corner from Plaza Nueva and many very good restaurants and bars, bakeries, shopping. Very secure and we had a balcony looking out on the street and activity in the city.

Conveniently located and spacious room, but that's about it. There's no one on-site and they tell you they'll respond straight away to WhatsApp messages which isn't true. They sent me my check-in details at 3pm (check-in is at 2pm). My bathroom was filthy, I sent them pictures and messages; they never responded. The next day, I came back and discovered a puddle of water in the middle of my room and my AC wasn't working. They did come quickly but tried to use any ways possible to accuse me: maybe I spilled water? Or I left the windows open? For the AC, I was told that I clearly didn't know how to use it properly, hadn't followed the instructions etc. When the woman couldn't make it work herself, she lied and said she could 'feel the room getting warmer' when the machine clearly not working... It took her another 10mins to admit it was fautly and would require the maintenance team to come and fix it. I gave up. There's no support team, they don't care if something goes wrong and just blame you for it. Book somewhere else

We had an issue with the AC but staff came and fixed it. Only decaf coffee packets available. No bedside lighting on the 3rd and 4th beds. But overall we loved the property. The location was perfect if you want to be in the middle of the action in old town.

Fue una estancia muy buena. Lo recomiendo

Great location in old town center. It does get noisy late at night, but we didn’t mind.

The staff was reachable by email and very helpful.

The room had a constant smell of sewage coming from the bathroom. Also this property is located in the middle of “casco antiguo” and it is very noisy. The good thing is that is walking distance to everything.

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Very modern and clean and the staff were very helpful

Very convenient location and like the way they communicate

Great space in a central location close to everything. Super modern and easy to check-in. Great to have a heating/AC that actually worked as it should as well.

Excellent for me and my family

All as described. Near main train station in Bilbao, also close to the center. Woukd stay again

Great room, really clean, comfortable beds. Very easy to access and good communication. Only skight downside was that it was a little noisy, both from the corridor and from the street. However, location was great and would recommend

Very clean, as described/in pics. Great location. Would stay again.

Good location, easy check-in, good communication.

Clean room and nice balcony.

This was the perfect location in Old Town Bilbao. The room was very compact, chic, and was ok for solo, but not really enough storage for two people (but maybe they have larger rooms for couples). Very secure. There was a small problem with the air conditioner but they attended to it quickly. Emails and questions while here weee responded to almost immediately. Lots of wonderful places to enjoy pintxos (and of course full menus). Would highly recommend.

Good experience: great location in old town Bilbao. Walking distance to everything. A little noisy in room, walls are thin. Bring ear plugs if sensitive.

issue with AC - room was missing the remote, they could not solve the issue until the 2nd day of my stay