The family arrived at 11 am, then tried to check in and was told it had to be at 2 pm. Finally, we waited outside in very hot conditions. At 1:30 pm, the receptionist called us to check in, she said we could wait in the lobby, the problem is why did they only say this now, why not from the beginning. Even though this is the second experience staying here. Very disappointing, driving to Surabaya Kadipaten was very tiring and then waiting for 2.5 hours in the heat. The hot water was all off in the morning and night.