Overall Ratings & Reviews Ponient Dorada Palace by PortAventura World

Room not clean enough find debris on the floor and hair in the shower. Food not good and very limited choice At dinner Roast beef served completely cold,queue for everything as lots of food was missing. Breakfast queue for pancakes 10 minutes Queue for Nutella and jams ask to be change they change Nutella but not jam ask again change with anger Missing pastry missing fruits coffee not good

Stayed here for a trip to Portventura. Was very impressed with the price paid. The hotel was lovely and very clean. Would definitely stay again xxx

Ayant été plusieurs fois au Dorada je trouve dommage que la salle de restauration à changer, beaucoup plus petite avant, nappe en papier, espace de passage entre les tables ridicule. On gêne les personnes qui ont besoin d'une tranquillité pour le repas.

Very good value hotel that included breakfast and park access for a very reasonable price. Breakfast was good but a bit repetetive, and the room was great with good facilities but minor cosmetic damage to our bathroom and a lack of air con working in the room.

Room service impossible. Shamz when uou want yo finish your meal on the bedroom... Must be improved

Great value for money with the package of tickets included. Great proximity to the Portaventura parc and beachside!

rooms not as pictured. Rooftop and gym closed.

Accommodation 🏨 My Husband and I booked (child free ☺️) for our 10 year wedding anniversary and stayed Thursday-Sunday at Dorada Palace hotel, booked through Expedia - Bed and breakfast. Slightly worried having seen reviews on this page after we had booked, however hotel and staff could not be faulted. So clean, very accommodating and breakfast had everything to offer, with 3 available time slots. We arrived early around 11:30qm and were allowed straight to our room even though check in was 3pm. Would definitely return.

I had reserved an apartment. First the staff gave us the key to a room that was occupied and someone was taking shower in! Then they gave us key to another apartment that to our surprise only had one double bed. The Expedia description was clearly saying the apartment we had reserved has a double bed and two twin beds but the manager insisted that they don’t have such apartments and Expedia description is just wrong! Apparently they didn’t care to fix that. We had to downgrade and go to a normal room. When we went inside the room one of the towels was on the floor. Later we needed more towels and regardless of how many times we called the reception from our room no one responded. They had so many people checking in and didn’t have enough staff to handle that. I had to go to front desk twice and we finally got the towels after two hours. I had been to many places over the years and this was one of the most horrible experiences.

hôtel très agréable. Attention il y a des familles avec des enfants en bas âges. Pour le reste cet hôtel très sympathique.

The whole complex was very clean and everywhere looked newly decorated. Just the main pool could do with a bit of updating. The staff were amazing, especially in the dining room, they were all friendly, polite and very helpful. The food was very good with plenty of choice for us vegetarians and vegans. The position of the hotel was perfect, the free bus service to Port Aventura worked well and it was short stroll to the beach.

No free parking for guests. That's not a good idea. Parking in the hotel's garage should be free for guests.

We have stayed at Dorada Palace five times and never had any complains just so much joy for all small things taken care of and now …I am so sad to say this was the last time. Do you have bright memoreries from before keep them and do not book until they have skipped the All inclusive concept and back to halt/full board!!!! All inclusive is now runnit this beautiful hotel! Dorada Palace was a real Palace before and we have it 10/10 and rekommenderar to friends but never again. Nice to see familiar staff but so sad to see them now working in an enviroment due to new owners. Every year my children could buy ice after swimming… nope No icecream due to that it may look bad when its not included in for those with All inclusive. If you like us pay for ber you also now get them in papermug to not stick out for the all-inclusive guests. With all inclusive you also get a not so friendly tone with parents who drink too much and this night we had one taken by the police after nasty fight with his wife.It has always been such a nice flexible and familyoriented feeling to this hotel but no more. Our autistic girl had such tough time to adjust to the timeslot booked for breakfast/dinner when we cuuriently heard 10 minutes left and she got stressed even before entering the dinner the rest of the trip. People filled with sadness and annoyed when they cant eat their meal properly. unnecessary rules and reprimands in the pool- No glasses,lenses and no swim under water. Skip the bus and go.

Nice hotel, but very very noisy. Hotel has everything required but parking is a nightmare and the bedroom walls are paper thin.

We have just returned from a 5 night stay at Dorada Palace and had a brilliant holiday. We arrived on the 1st day of opening and were unsure what to expect but didnt need to worry. Only half the hotel was open as the other half is still being renovated but all the facilities were open. Pool area is clean and a good size, plenty of sun loungers. We were on B&B and enjoyed the breakfast...the choice increased as the hotel got busier. We only ate lunch from the pool bar once during our stay but the food was tasty. The service at the pool bar could be slow particularly when it was busy but put this down to the staff learning and wasnt an issue for us. Rooms were clean. We did find them to be on the smaller side particularly when you had cases to store but no major problem. The animation team were fantastic, really engaging and got as many kids involved in the day and night time activities as they could which was impressive as there weren't many kids there in the early part of the week. Also a shoutout to one of the female life guards (not sure on her name) who was brilliant with our kids and was really encouraging the younger one with his swimming. All the staff were friendly and apologetic if service was slower than they would like. As the hotel was new we expected some teething issues. Hotel is in great location....10-15 minute walk to Port Aventura and 3-5 minute walk to nearest restaurants, bars and supermarket. All in all we had a great time and would return

Not enough evening entertainment although we were travelling Kate season. Gym room was too hot and closed early without notice. Otherwise all very good and would recommend.

Our experience in this hotel was nice. It is located in a very pleasant area, close to the beach and shops. We enjoyed our walks in the evenings a lot. It felt friendly and lively. The hotel has a nice evening entertainment though we think that it starts a bit late, at 10 p.m. We wished it started earlier. The food was ok but the restaurant was very busy especially during the breakfast.

The staff were very helpful and you had a good choice with the buffet food

Good hotel generally, bad points are staff in the restaurant are overly keen to clear your table, you need to defend your table or you will find someone else sitting at it.

The staff was great. The room was fine. The food is average. At dinner drink is not included. You need to pay