Great stay - in a newly refurb superior studio. Cleaners were amazing, great pool

Nice adult area. Pool very big. Close to everything. Nice area Dated rooms and lots of noisy renovations going on

We enjoyed the pool area

Great resort, great service as always, great location, on the beach and next to best restaurants. Highly Recommend

This was one of the most uncomfortable hotel stays I’ve had. The beds were tiny twin beds, more suitable for children than adults, and the mattresses were extremely hard and uncomfortable. Getting a good night’s sleep was almost impossible. To make things worse, the room had no air conditioning. When I called the front desk to ask about it, the staff simply responded that they never said the room had A/C — no apology, no solution, and no effort to help. The lack of professionalism and basic customer care was extremely disappointing. The situation was so uncomfortable that I decided to leave the hotel early, even though my stay was already paid for. The hotel refused to offer any refund, which made the experience even more frustrating. Overall, this stay did not meet basic comfort standards, and the poor service made it worse. I would not recommend this hotel.

The room was spotless, the staff were very friendly & helpful overall we had a fantastic week in Parque Santiago III!

Everything

Very clean, maids very good polite

Pool is great and the room very clean. We were very happy.

Perfect location, clean hotel, lovely staff and a very comfortable stay. The pool areabis so relaxing and chilled.

The apartment we were given was glorious - two bedrooms, one en-suite, and a huge balcony. The hotel is beautiful. Well laid out and perfect attention to detail. Staff are friendly and helpful. Pools are lovely, albeit rather salty. The beach is right on the doorstep. Breakfast was excellent. Our only issue was cockroaches - lots of them! Our apartment was right by the recycling which included food waste and they were doing renovation work next to that so may have disturbed them - it doesn't look like a regular major issue from reviews. We must have had 20+ live roaches in the apartment over the 5 days we were there (and we didn't spend a lot of time there for this reason) - and a lot of tiny dead ones when we sprayed. I won't say it ruined the holiday - we still had fun - but my daughter wouldn't sleep in the bedroom where she'd seen them on her bed, they were in the shower......it wasn't nice at all so it was a constant concern. The hotel gave us spray but it was very potent so we had to go out for hours and left us with a lot to clear up, but they were back after 24 hours. It was a real shame. I'd be reluctant to return.

Great location, room cleaned daily. We had a garden view property in Gran Canaria Building, slightly noisy location as sound travelled easily through apartment. Wouldn’t deter me from staying again though.

Excellent location, lovely pool areas and well kept grounds. Very much recommended.

Great location, lovely grounds and pools. You won't regret staying here. Room was refurbished and perfect.

Good points: Food Pool Checkin Extended check out (at a cost) Bad points: 3 large cockroaches found in room, reported to reception, but no action or compensation offered Towels removed by cleaners, but not replaced, multiple calls to reception, but no new towels Very noisey renovation works in the room/s directly above, banging and drilling most of the day

Winter sun

great location in nice street with shopping centers, easy access to beach, 3 swimming pools, water park for child; all makes a great place for vacation.

Overall a very goodnstay

Always great at Parque Santiago 3 been there many times always come home happy.

Amazing stay , and had a new refurbished room with big terrace