Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that the cleanliness of your room and the quality of the breakfast contributed to your positive experience during your stay. Regarding your suggestions about the somewhat sharp toilet flush pipe and the bed not matching the king-size bed order, we apologize for the inconvenience. We will forward this feedback to the relevant team for evaluation and improvement in the future, so that we can better meet your needs and provide you with comfortable amenities. We greatly appreciate your time and attention to this review. We look forward to welcoming you back again for an even more comfortable stay next time. Sincerely, Satriani m Damanik, General Manager

Dear Valued Guest, Thank you for your review and feedback. We are delighted to hear that our hotel and rooms provided you with comfort and met your needs during your stay. Regarding the stain on the pillowcase, we apologize if the information about the stain handling fee caused any inconvenience when we informed you. This fee was not processed during the checkout process. We appreciate your feedback and will use it to improve our communication regarding policies and fees for all guests. Thank you for your understanding and trust in choosing our hotel. We look forward to welcoming you back again with even better service on your next visit. Sincerely, Satriani m Damanik, General Manager

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed your stay and that the hotel's excellent location and easy access to various attractions were a top priority for you. We greatly appreciate your trust in choosing our hotel. We hope to welcome you back again on your next stay with even better service and an enhanced experience. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed our unique and engaging hotel concept. Your satisfaction motivates us to continue providing memorable stays. We look forward to welcoming you back to Exotel on your next visit. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for your kind review. We are delighted to know that the friendliness of our staff and the delicious food we served created a memorable experience for you during your stay. Your compliments motivate our entire team to continue striving for the best service and quality. We hope to welcome you back again on your next visit. Sincerely, Satriani m. Damanik, General Manager

Dear Valued Guest, Thank you for your kind review and feedback on Ecotel Hotel. We are delighted to hear that you were satisfied with the friendliness of our staff, the breakfast, the cleanliness of your rooms, and the service we provided. We especially appreciate your suggestion for families traveling with children. We hope to welcome you and your family back to Ecotel Hotel again on your next trip to Surabaya. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for your kind recommendation of Ecotel. We are delighted to know that Ecotel was your choice for your stay in Surabaya. Your trust and appreciation motivate us to continue providing the best service. We look forward to welcoming you back to Ecotel on your next visit. Sincerely, Satrian M. Damanik, General Manager

Dear Valued Guest, Thank you for choosing Excotel as your accommodation and for the wonderful review we received. We are delighted to hear that you enjoyed our hotel, especially the rooftop outdoor pool. We greatly appreciate your compliments and hope to welcome you back again next time for an even better experience. Sincerely, Satriani m. Damanik, General Manager

Dear Valued Guest, Thank you for choosing Excotel as your accommodation. We are delighted to hear that you enjoyed your stay and plan to return with your family. We deeply appreciate your trust and the positive experience you provided. We look forward to welcoming you and your family back to Excotel with even better service. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for choosing Excotel as your accommodation. We are delighted to hear that you enjoyed your stay and plan to return with your family. We deeply appreciate your trust and the positive experience you provided. We look forward to welcoming you and your family back to Excotel with even better service. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for taking the time to write a review and share your experience during your stay. We are delighted to hear that you found our hotel staff to be friendly and provide excellent service. However, we apologize for the inconvenience you experienced regarding the odor in your room. Your feedback is very important to us, and we have forwarded it to the relevant team for investigation and improvement to ensure greater guest comfort. We appreciate your comments and hope to welcome you back for an even more comfortable stay in the future. Sincerely, Satriani m damanik, General Manager

Dear Valued Guest, Thank you for taking the time to write a review and for trusting Ecotel. We are delighted to hear that the hotel we recommended was comfortable for your family. Such positive reviews encourage us to continue striving for the best advice and service to all our guests. We hope to serve you again on your next trip. Thank you for your support and trust in Ecotel. Sincerely, Satriani M. Damanik, General Manager

Dear Mr. Mochamad Y., Thank you very much for your review and compliments. We are very pleased to hear that you were satisfied with the friendliness and service of our staff. We apologize for the inconvenience regarding the difficult parking situation. However, we are glad to know that our staff were able to assist you while you were in the parking area. Your feedback is very important to us and will be used in our evaluations to further improve guest comfort. We hope to welcome you back to Exotel again for an even better experience. Sincerely, Satriani M. Damanik, General Manager

Dear Mr. Dionisius G., Thank you very much for your positive review and compliments. We are delighted to hear that you were satisfied with the professional service and cleanliness of the hotel. Your support and expectations mean a lot to us. We will continue to strive to develop and improve the quality of our services and facilities at Exotel to provide comfort and enjoyment for all our guests. We hope to welcome you back to Exotel for your next stay. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Ecotel. We are delighted to hear that you were comfortable during your stay, enjoyed the rooftop amenities, and appreciated the hotel's excellent location and proximity to the highway. We are also pleased to learn that you plan to stay at Ecotel again. We hope to welcome you back and provide you with another memorable, or perhaps even better, stay. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you very much for your positive review and compliments. We are delighted to hear that you had a memorable experience during your stay at Excotel, especially the service from Dita. We will pass on your compliments to Dita as a token of our appreciation for her dedication and outstanding service. We hope to welcome you back to Excotel again for another memorable experience. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you were satisfied with the hospitality and service from our team. We apologize for any inconvenience caused by the air conditioning not being sufficiently cool. We understand that the weather in Surabaya is quite hot, but we will continue to evaluate our facilities to ensure all guests are comfortable throughout their stay. Thank you for your feedback and appreciation. We hope to welcome you back to Ecotel again for an even more memorable experience. Sincerely, Satriani M. Damanik, General Manager

Dear Valued Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed our food and found our hotel to be a comfortable place to stay. Your positive feedback is greatly appreciated, and we look forward to welcoming you back to Excotel in the future. Warm regards, Satriani M Damanik General Manager

Dear Valued Guest, Thank you for your review and appreciation of Excotel. We are delighted to hear that you enjoyed your stay with us and were satisfied with the friendliness of our staff and the quality of our food. Such positive reviews encourage our entire team to continue providing the best possible service to all our guests. We appreciate your trust and hope to welcome you back to Excotel again in the future. Sincerely, Satriani M. Damanik, General Manager

Dear Ms. Puput, Thank you for taking the time to share your experience with Exotel. We are delighted that you returned for a second stay and were pleased with the quick check-in process, the friendliness of our staff, and the variety and taste of our breakfast menu. Your compliments motivate our entire team to continue striving for the best possible service. Thank you also for your valuable feedback regarding the texture of the potatoes in the breakfast menu, the air conditioning temperature in the room (929), and your experience using the hair washing facilities. We have forwarded all of this feedback to the relevant departments for evaluation and improvement to further enhance the quality of our service in the future. We hope to welcome you back again on your next visit and provide you with an even more comfortable and enjoyable stay. Sincerely, Satriani M. Damanik, General Manager