I am very disappointed with my current stay experience. From the first time I checked in, the FO who received me was a woman and was very unhelpful. I booked 2 booking codes. 1 booking code for today, Friday, June 27, 2025, one room. Then another booking code for Saturday, June 28, 2025 for 2 rooms. When checking in, I had informed them that for tomorrow I had requested a connecting room or at least one next to each other because when I booked, I had added a request for a connecting room. However, the receptionist said it was impossible and there was no solution. When I asked where the manager in charge was, they said there was none and had gone home. I was really left without a solution from them. This hotel has been around for a long time but has changed its name several times and until now the service is still unclear. This is not the first time I have stayed here. But this time I am very disappointed.