We liked the service specially Alejandro the bell boy was very helpful. Totally recommend this hotel😊🇲🇽
Sandra
8.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
We stayed one night and it was great. Staff very attentive.
Ercides
Business and Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Very clean rooms. Hotel just two blocks from city centre.
Alejando and everyone there were quite friendly.
Damon
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Wonderful place to stay! The staff is amazing
roberta
Leisure
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Stayed 4 nights. Great, friendly staff - from the front of the house to the back. Very clean. Great location in centro Cuernavaca - walkable to all that one may need. Great breakfast included. Nice garden with pool. Would definitely stay again!
Ale
Leisure with Friends
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Fuimos a una boda en Juitepec y tuvimos todo lo necesario, bueno hace falta más iluminación en el cuarto pero bien overall
SERVANDO
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The stuff is wonderful
Douglas
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Lush, beautiful hotel. Warm, friendly service. Good included breakfast.
Brenna
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
The grounds are simply beautiful and relaxing. There are so many charming details. The rooms were very clean and comfortable. I hope to come back to Cuernavaca again soon, and I will be staying here again. Gracias!!!
Denisse Andrea
Leisure Family
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
El hotel es muy acogedor, las instalaciones muy limpias y se ve que le dan mantenimiento. El desayuno nos gustó mucho y también la zona de alberca. El personal es muy amable, definitivo regresaré otra vez.
Carlos Enrique
4.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Las instalaciones están bien, pero es casi imposible dormir con el sonido / ruido que hay en general en el área y la falta de medidas adecuadas para controlarlo.
Terry
Leisure
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
This is my first time in this hotel, I liked how quiet it was from the road, yet close enough to downtown for walking and shopping , I think a cool option would be to have a refrigerator for each room upon request, the staff was excellent and supper friendly …5 star
Raul
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Attentive personnel, excellent food and all the premises are spotless!
Without hesitation I would recommend this hotel to friends and family.
💯%
Hector
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
We stayed in a room with a king bed and a terrace on the second floor. Te room was very clean and comfortable. Wonderful.
Venet Diana
Friends and Family
10.0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
Everything was great, service, clean rooms, good restaurant, the pool was clean too, Mr.Alejandro was very kind to any need we had., the guys at the lobby were really nice too
Brenda
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Great service and really clean. Thank you.
Robert
Leisure Family
10.0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The rooms were quite nice and, with one exception, well maintained. Everyone at the hotel was extremely helpful from the valet parking which was free to the front desk. The included breakfast was a good value and again the staff were very nice at the restaurant. Parking is limited but the staff juggles the cars around and we had no problems. One problem we did have was that the air conditioning in our first room did not work and it was a warm day. They offered us another room but it was smaller and definitely not as nice as the first and they were unwilling to give us a lower price. However they did find another room comparable to the one we originally booked and all was well. Despite this glitch we really liked this hotel and would recommend it to anyone. The place has a lovely Garden and is really quite nice.
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Ana I
8.0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
There customer service was excellent from the time we checked in until we checkout.
The only thing I would like to recommend, is to put at least one chair in the room. Thank you for your excellent service.
Carlos Alberto
Leisure with Partner
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Buen lugar, poco espacio de estacionamiento, difícil de entrar con coches grandes
John
Leisure with Partner
8.0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Clean and comfortable. Beautiful garden and pool in center area.Centrally located to walk to key attractions.
Friendly staff . Facing street not so nice. No safe box in room.