Overall Ratings & Reviews Mirasurf Hotel & Waves

I love the staff and area. Parking access, clean, and comfortable. Close to other restaurants, beaches, bars, stores, and road.

Great location, staff, and service!

It’s a very beautiful property. The food is amazing!

We really enjoyed our stay here, the staff were amazing. The manager Gabrielle and staff were very friendly and resposive to any issues. The rooms are very clean, beds are comfortable, good shower with hot water, refridgerator in room, close to the beach, pools were cleaned daily, breakfast was excellent. We were also able to use the Boca Olas amenities next door. The hotel is in a quiet area of El Tunco but close to everything. Improvements that we would have liked are minor: the rooms could use a few extra hooks for towels and the chairs on the balcony were not very comfortable. The front pool area needs a few more lounge chairs and some shade as it is very hot in the afternoon.

The attendant who helped me check-in was very helpful with everything. Everything else was very comfortable and convenient.

The property conditions and cleanness are excellent. The staff are friendly and are always willing to help. The room was totally insulated from noise so it was very quiet for a good night sleep. The only little thing I didn’t like is that they were stingy with towels. There were not enough towels. But other than that I highly recommend this hotel.

I would like to start off by saying I’m a 22 year old full time worker who traveled here to visit my boyfriend’s country which I have done before. I have never left a message at any location here either, but this was bad. We actually decently enjoyed our stay up until the very end. It was an okay location and was not very dirty. However, my boyfriend ended up getting sick and slightly stained one of the towels that he attempted to clean even before we left as a courtesy. The property charged us $30 for staining the towels which I thought was absolutely absurd considering that towels used for cleaning up yourself and other things in a hotel room when they are dirty. We questioned them and even offered to go back up and clean the towels further (even though that seemed completely insane considering we paid $340 for a one night stay) and the cleaning people proceeded to refuse this and demanded $30 for two towels one of which had nothing on it. It was incredibly uncomfortable as well when they brought the towels down and proceeded to make my boyfriend examine the towels which again were barely stained (AND THEY ARE TOWELS THAT ARE USED FOR CLEANING YOURSELF AND OTHER HOTEL ROOM ITEMS). It was overall a very strange and uncomfortable experience that upset us enough we will absolutely never go back and could not recommend enough that you avoid this location unless you want to be afraid to make a single stain or mess in your hotel. Very disappointing.

Perfect place for a nice rest and beautiful place with the perfect view to la bocana wave. Definitely stay here it’s in el tunco but not in the middle of the crowd

Location, food and ample rooms.

I booked at last minute, staff was very welcoming and very nice, including staff from Boca Olas Resort they are so great, I enjoyed the entire stay , the whole place is clean and well maintained, room very spacious I definitely will come back, highly recommended

Very nice resort

Ok

El hotel es nuevo, muy lindo, decoración preciosa; sin embargo, tienen personal también nuevo que no sabe cómo manejar protocolos de servicio. Al llegar de entrada nos dijeron que teníamos que pagar más por mi hija de 15 años; lo cual no comprendí porque pagué por una habitación con tres camas para tres personas. Luego, Tuvimos una terrible experiencia que habíamos dejado nuestros pasaportes en la cajilla de seguridad, cuando llamamos la forma en que lo manejaron no causó confianza, primero nos pidieron el código, le dijimos que ya ibamos de regreso a sacarlos, luego que tenían que sacarlos porque venía otro huesped. En el camino de regreso, volvi a llamar y les dijimos que nos ibamos a quedar una noche más, entonces dijeron que sí estaba disponible la misma habitación, nos preguntaban por donde vienen, lo que no causó confianza tampoco. Al llegar y hacer check in, asumimos que estaban en la cajilla porque no nos dieron en ese momento los pasaportes, cuando llegamos a la cajilla ya no estaban, nos asustamos mucho, y regresamos al lobby y los tenía la misma persona que nos hizo check in. Su preocupación era más si ibamos a pagar anticipada la habitación que resolver y darnos tranquilidad. Allí mismo en el hotel estaba un amigo que trabaja en la embajada, pienso que deben recibir capacitación sobre cómo manejar situaciones delicadas para que no se asusten los huéspedes de situaciones así.