Overall Ratings & Reviews Hotel Xetawaal

One of the worst properties ive stayed in a long time. Weird manager/owner, whatever the guy at the desk is. The rooms are extremely bare, only 2 towels and one roll of toilet paper and some bars of soap. No fan inside the room (its quite humid). The towels had a terrible odor to them. Very loud area as it has, - a convenience store next door blasting EDM during the night - roosters and chickens on the opposite side on shift by 3am (one time they even clocked in at 1am!) - all the neighborhood dogs barking and the occasional fight - sound of doors slamming because they dont close properly unless you apply lots of pressure. Also the first night upon leaving late, the manager asked us when we would be back and upon telling him around midnight he said the main gate to enter shuts at 10pm. We asked how are we going to get back in and he just gave us a "im not sure" look. We then said we would just end up jumping the gate and he said he would leave it unlocked just for us. This is a well known party town by the lake so quite unusual that he doesnt know why people come to stay at this hotel or surrounding area. They also charge extra if you bring any people back at night and will knock on your door to tell you if you dont pay or leave they will watch on the camera to make sure. Overall weird place. Do not recommend

Very nice spacious rooms with private bathroom, great location just few minutes from the lake and all the restaurants, quick and affordable laundry service. We felt welcome and would definitely stay here again.

Comfortable beds in nice sized room, good shower and hammocks. Lots of birds in trees. Helpful staff.

Very nice owner, very clean property. A little noisy from the street until about 11 P M but that is to be expected.

No air conditioning but at 5200 feet not necessarily needed, staff and location excellent

(1) Cash payment or 12% not 5% extra for Credit cards. (2) no shampoo (3) no daily house keeping (4) awful white light bulbs (5) shower one temperature option (6) central to town (7) nice staff working there (8) WiFi terrible

Reception was very helpful and offered tours and things to do from the hotel. Very clean and walking distance to everything. Highly recommend staying here! Spoke a-little bit of English too!

It’s a cute place with four floors of rooms and other services. Thankfully, it was right in the middle of the town, so we were able to go to the stores and restaurants within a few minutes by walking!

They always try to charge me more. One of the staff at the front desk was not friendly. The shower water is too hot and can't adjust the temperature.

Great staff at this property. Room was clean and functional, including the fridge. Safe complex with a gated front and reception area looking over. Be wary, it might be a little noisy due to being close to the streets and shops. However, I think this adds to the ambiance. Extremely walkable to all the nearby shops including an ice cream shop down below and a mini shop across the street. There was even a food vendor outside one night. Definitely a good place for a “home base” during vacation.

Where this hotel may be okay for some limited budget travellers, it just did not feel very safe and the room and furniture was not begging you to stay either. I checked in and out in 20minutes. Worth noting, the 2nd half of the property is under complete construction right in front of you and, it looks like they are also adding on to the existing building. I can really only see this place being suitable for low budget travellers on a longer stay.

The property or around the property was noisy dogs and tuktuk at the same time

I definitely recommend this property. It was my first time staying in the area and had some challenges in getting there from Guatemala City, however, the staff was very understanding and maintained regular communication to make my stay a pleasurable and memorable one. I will definitely be staying here on my next visit to Lago Atitlan. MUCHAS GRACIAS!!

Nice hotel location, for a quick little stay. Staff are very helpful and provided laundry service at location if need too.

Excellent location, very helpful attentive staff

Room was large and clean, bed and pillows comfortable. Rooftop kitchen/deck with free drinking water is a bonus. Our only complaint is the construction happening directly in front of the building.

Excelente, todos cordiales, facilitaban el ventilador, más jabón, lo que se necesitara. Excelente servicio

Todo estuvo muy bien. Queda cerca del embarcadero.

No se puede acceder con facilidad

Es un hotel modesto con un servicio muy bueno. Aunque está distante del centro, esto esto lo hace bastante privado y poco ruidoso. Sus precios cómodos lo hacen una muy buena opción para elegir.