Overall Ratings & Reviews Diamond City by Cozy

The room is nice but the service is terrible. Although the property is within a larger hotel, this particular unit is owned by one person. So when I got there I had to call the number from my booking, the receptionist couldn’t help me. My main issue is that on the night I got there, I noticed that my towel was stained. It was late at night so I requested that they bring a fresh one first thing in the morning. It didn’t come. I had to dry off with a beach towel I brought. I called again in the morning and still didn’t receive a towel until 2pm. If I didn’t have my own towel, I would have had to wait until 2pm to shower. I accidentally locked myself out on the 2nd night and practically had to beg before the guy brought the extra key. I had to promise him a tip before he came.

Great stay here and totally recommend. The entertainment package on the TV was fantastic and more than you expect. The cleaners were friendly and efficient. The host were great at communicating- I dealt with Selassi and Richard. The apartment is in a gated community with security and very safe. The pool is nice and the gym is well equipped. I will definitely book again when Im in Accra

Horrible agency. Different agency runs different apartment in the building, therefore no set standard. House keeping barely showed up. We ran out of toilet paper from day one. No wifi. We shared wifi with a different unit which was very sow, I had to get a SIM card and use my data. We were supposed to get our own wifi the next day, I messaged the agent about the situation but it never got resolved. Only one towel and two pillows. We asked for extra pillows but they said no. Towels only got replaced one time for a 10 days stay. Gym staff and management are very rude. Lastly, I was charged 50 cedes for breaking one drinking glass by the house keeper.

Clean

Nice property nice pool nice gym