Overall Ratings & Reviews Hotel Big Sur

Great spot, close to everything!

Nice clean rooms. Good breakfast. Staff are very helpful. Short walk to the waterfront. My friend and I left our luggage at the hotel for safekeeping while we embarked on our 8-day O Circuit Trek trip. I will stay at this hotel if I visit Puerto Natales again.

Hotel is close by the water, shopping and dining.

Friendly hotel and simplistic design. Unfortunately paper thin walls make it difficult to sleep and it’s quite close to a noisy harbor.

all good

We stayed two nights a few days apart. The first room was not very good. Things did not work well in it. They made up for it with our next night. Stay gave us a wonderful room where everything worked beautifully warm and cozy hotel overall!

Staffs are friendly and professional. The unit is little small but it was functional. You can hear the echoes of doors opening/closing through the hallway, but unit has ear plugs to reduce the noise. The breakfast had time slots to limit the number of guests at the same time in cafeteria, so it wasn't crowded. The food was great with lots of options.

Good customer service, very clean, great location, nice breakfast. A plus is that breakfast open early ( 6 am) then you can have breakfast before your excursion Only negative is the room size

Great value for money with breakfast included

Very comfortable, excellent location and friendly, helpful staff. I was very happy that I could have a late checkout while I waited to board the ferry nearby, (well worth the extra $).

The hotel is very clean and accessible to restaurants, groceries and attractions in Puerto Natales. The hotel staff especially James and the young lady during check-in were very attentive to our needs.

Fantastic and clean

All good

The hotel was clean, comfortable and had everything we needed for two nights. The reception staff were really helpful with booking us a tour and taxi to the airport. You can hear some noise in the corridor but it wasn’t as bad as the other reviews suggest and we slept through. Breakfast was also great.

The rooms are clean and warm the staff are wonderful

Very helpful staff and a nice room ! Thanks

Amazing and simple. The staff was great and breakfast and good. Would definitely return.

Great people and cozy rooms.

This place is SO loud. The hallways are terrible. If you are exhausted after trekking, or wanting a relaxing retreat, this isn’t a place for you. If you are wanting a place to literally rest your head and nothing else, first up and last home, you’ll be fine. Otherwise you’ll be awoken. Many bugs and no air con too. Also no tv

As others have mentioned, the walls are quite thin so you can easily hear through them. Thankfully when I was there all of the guests were very respectful and quiet so it wasn’t that big of an issue. The staff were great, very friendly and helpful