When booking rooms for this trip, I specifically made sure the property had an elevator available. Once we get there we're advised that the elevator on property was a freight elevator for luggage only and not for guests. Our rooms were located on the 3rd floor. The following morning we requested if there was anything that could be done about moving at least one of our rooms, I was advised the other rooms on the other floors weren't available due to prep for closing for the season. Staff member James, was able to get the accomodations changed and make the stay that much easier for us. Something, to keep in mind when booking as the elevator on the property is only for luggage, not for guests.

Rooms small but clean and comfortable. Staff very nice and helpful

The place was nice and easy to walkable over town!!

Great location. Friendly staff. Room was too warm. No elevator.

Everything

Amazing experience

a minimalist dream, super clean and welcoming staff. I deducted 1 star because it smelled like clogged sewage :/

Very nice, clean, accommodating

rooms were very clean and all you need in Puerto Natales. Staff was very responsive to our needs. we were able to leave our luggage there while we hiked for 5 days because we were returning after the hike. it was nicely located near a lot of restaurants and shops. definitely would stay there again Bang Chau M.D

Everyone is nice

Clean rooms, very cozy but friendly staff and a great location.

Everyone is so nice

Great breakfast and friendly staff

Clean, convenient, communicated well, met the expectations of our stay

Staff was helpful, rooms clean,

Amazing place. Impeccably clean

Clean room, Great staff(English speaking), patient, explain and smiling

small rooms. clean and good shower

Great place

Very basic hotel. More like a hostel with en-suite rooms. Absolutely no frills but comfortable enough for a night or two. A little noisy and that explains the complementary ear plugs in the room. Breakfast is also very basic with no hot food options available.