The national teachers union had thousands of their members staying in tents around the hotel and the surrounding area. They were justifiably unhappy about their scandalously low wages and changes to their pensions. The protesters were exceptionally nice people and the hotel staff maintained a respectful atmosphere in a challenging environment. I can’t say enough nice things about the young man who carried my bag for two blocks to pick up my Uber to the airport. Terrific service on his part. Belle Artes should be proud of their entire staff that showed up for work every day.Im sure it wasn’t easy. From housekeeping to the front desk;great job! Richard

We stayed in this beautiful hotel. The staff was very polite and extremely helpful. While we arrived to the city, there were unforeseen circumstances that presented themselves In the area that affected the outside of the hotel. The staff was extremely helpful and escorted us to the hotel to avoid any troubles outside. The property was very clean and beautiful. The location of the hotel is very close to everything. I highly recommend this place!

We stayed here on a 21 hr layover and were not disappointed, Hotel Bellas Artes is central to everything we wanted to explore in the short time we had in Mexico City. We don't tend to be heavy users of in hotel services, so this review is based on how we travel. From the moment we arrived at the hotel the service by the staff was excellent and they were helpful when we wanted to find out where something was or arranging a taxi. Our room was clean and comfortable. Bathroom floor is heated which is a plus for getting out of the shower. My only thing was that the lighting for the mirror over the sink was not that great for doing makeup (this seems to be occurring in more an more hotels as I travel) and as I'm five foot nothing, mirrors and hanging hooks and clothes rods are higher than I could comfortably reach. Loved the little Juliet balconies so we could step out and observe what was going on outside. We would stay here again and highly recommend this hotel to anyone who wants to be at the centre of Centro Historic.

Muy bonito lugar El restaurant muy buen servicio y los precios excelentes platillos bien servidos El staff algunas personas muy buen servicio otras no les saludabas y no cotestaban el saludo

Perfect location

A well-located hotel that was very clean, with good, comfortable rooms and very helpful and pleasant staff. We didn't get a chance to try the restaurant because we wanted to travel around to eat. Overall we would definitely book with them again.

Everything was perfect until we check out and they said they were checking our room before checking out. The staff member came back with a bathroom towel and gave it to the receptionist and she ask what was in the towel it was kind of brown so I said dirt maybe we were out on trips all five day we were there. It felt weird that they went thru the towels. It made me very uncomfortable to have to explain what it could be.

Very nice hotel, very clean and the staff was excellent… the hotel is very well located … unfortunately when we stay in the hotel there all area was with political demonstrations that dulled the splendor of the area…. I would return to this hotel definitely.

The hotel is centrally located to many worthy places to visit in the downtown area ( centro). Easily walked to several shops, restaurants and museums in the area.

The place is well-kept and clean, and the bedding is very nice. Unfortunately, there is a sewer smell in the lobby that seems to linger throughout the property (don't know if thats temporary, but it was very noticeable the 4 days of my stay). I did not feel welcome at all. The front desk staff is useless and far less efficient than at other properties at this price point. The bell staff was very helpful. Unfortunately, I will not be staying here again.

My overall experience at this hotel was stressful and overwhelming...It was not the hotel itself, but the circumstances surrounding the hotel. At the time of my arrival there was a huge protest happening in the central area. Many of the main streets were closed due to a march and also an actual occupation of the city. It was nearly impossible for me to even get to the hotel entry, because there were tents and tarps that covered the entire street. There was no one from the hotel there to help. So, it was a very stressful situation. When I finally made it to the hotel, I was hot, sweating and clearly overwhelmed. It would have been very thoughtful and helpful to let me go ahead and check in at 2:15. But I was made to wait until exactly 3:00. Because of the situation outside of the hotel, I really was forced to stay inside. The only outlet was the restaurant hotel. The staff were very kind and I absolutely loved my room. It was big, beautiful and clean. And the bed was fantastic! At check-out, the streets outside were still blocked and occupied by the protesters, but one of the hotel staff took my luggage and guided me to an open street where I was able to get an uber. If it were not for the protest situation, I would have loved my stay here.

Hola, Everything was excellent very nice quiet and relaxing. But, just a little inconvenient with the teachers protest on the 5 de mayo street Other than what, it was a very nice place, the staff it was very friendly and helpful. Thank you for making me and my wife A wonderful and loving vacation.

We chose this hotel for its excellent location—directly across from Palacio de Bellas Artes and within walking distance of major museums and landmarks. The hotel itself was clean, quiet, and the staff was friendly, helpful, and assisted us with arranging an airport shuttle (for a fee). Currently, access to the hotel is challenging due to an ongoing protest encampment outside. Guests must walk through low-hanging tarps, tents, and dark areas with limited visibility, especially at night, as streetlights were not functioning. The street closure also makes Uber or taxi pickups inconvenient, requiring guests to walk to meet their ride, which can be difficult with luggage. None of this is the hotel’s fault, but it is important to consider before booking. One small issue: a bathroom mat was provided only on the first night and never replaced, despite the cold bathroom floor. I would recommend this hotel but once the protests are over with.

We got a blind room (no window) and were obliged to pay additional money to get one with window. This is not acceptable for a hotel of this standard. That was a real issue. The second day the room wasn't cleaned! Otherwise the location and architecture of the building are very appreciated

Our maid, Mariam (small young woman) was exceptionally good! The front desk was helpful and professional. A pamphlet or conversation about ,the amenities would be very helpful. Workout area breakfast and or brunch, laundry etc. We spoke little Spanish and the staff generally spoke little English so that was a stumbling block. We definitely could have prepared ourselves better. There was quite a bit of protesting and camping out in the street in front of the hotel. To no fault of their own, but better communication with the guests could have made that situation feel more secure and or safe. We were in Mexico City 12 days and enjoyed the culture very much. Maureen and Mike, Oregon. USA

This was my second stay at Hotel Bellas Artes, and this time I brought along family and friends. Without exception, everyone agreed that the location is absolutely ideal—close to the major attractions, restaurants, and everything you need to enjoy CDMX. My guests were especially impressed by the quality of the rooms. They were spacious, well-appointed, and the high ceilings added an extra touch of elegance and luxury that made the stay feel even more special. The staff were just as friendly and welcoming as I remembered from my first visit. Their warm hospitality and attentiveness consistently make guests feel at home. Returning here only confirmed why I chose this hotel again. Excellent location, beautiful rooms, and outstanding service—Hotel Bellas Artes continues to exceed expectations. Highly recommended! ⭐⭐⭐⭐⭐

The rooms were remarkably clean and comfortable! The staff was very friendly and helpful with anything we needed. There was a mini fridge that was stocked up and refilled every day at no extra cost. Would definitely book here again, it’s a very convenient location!

I had an excellent stay at this hotel and would highly recommend it to anyone visiting the area. The location was perfect, right in the city center, making it easy to explore local attractions and get around without any hassle. One of the best features was that the hotel was surrounded by a variety of restaurants, cafés, and shops, so there were plenty of dining options within walking distance. The room was clean, comfortable, and well-maintained, and the staff were friendly and attentive throughout my stay. The overall atmosphere was welcoming, and everything I needed was conveniently nearby. I would definitely stay here again and recommend it to both business and leisure travelers.

Beautifully restored historic hotel. Excellent restaurant on main level. Perfect location in historic district. Many shops and restaurants.

Bellas Artes is in a prime location in the Historic District in Downtown Mexico, City. Great area to walk and see all the historic beautiful architecture buildings not to name all the great restaurants near by. The main square the Zocalo is just a few blocks away. I have stayed here several times at this hotel and it is always peaceful & quiet. The rooms are beautiful and extremely clean. The staff is friendly and professional.