Hotel and room were spotless, staff was extremely friendly and helpful, complementary water was provided - everything here was excellent! Will definitely return!

Room was perfect for us. The staff was outstanding in all the ways that matter - a special shout out to Miguel for outstanding attentiveness. Cleaning staff friendly and excellent. Will definitely stay here again... Also, fabulous wait staff and menu at their restaurant !!

Beautiful hotel and room; gracious and helpful staff; great location, and excellent restaurant. Very reasonable rates.

One of the best hotel, right in the center of everything and the staff are very welcoming and helpful!

We had a very disappointing experience at this hotel. The room itself was fine, and the housekeeping ladies were incredibly kind and respectful, nothing but good things to say about them. However, the front desk staff and the bellman were extremely rude and miserable. You greet them and they don’t even bother to respond. I continued being polite anyway, just to show that we are not ill-mannered, but their attitude was honestly unacceptable. The worst part was when we returned from the bar around 1:50 a.m. and found ourselves locked out of the hotel. We knocked repeatedly and no one came to open the door. We called the hotel and were told someone would come down. It turns out there was someone at the front desk the entire time hunched over and sleeping!! We were left outside for 10–15 minutes waiting to be let in. Completely unprofessional and unsafe. To make matters worse, during checkout they tried to claim a small towel was missing. I explained that housekeeping had come in and likely removed it during service, as we did not take anything. They also attempted to charge my brother 2,500 pesos, accusing him of smoking in his room which makes no sense because he does not smoke. He went upstairs to check for himself, and the room smelled like smoke, as if they were trying to set him up. It felt dishonest and very concerning. Be very careful if you stay here. Document everything take photos and videos of your room when you arrive and before you leave.

Beautiful- super clean. Staff was so friendly and helpful.

The Hotel is beautiful. Centrally located. Staff very nice. Miguel was our favorite !!

Staff, room, location, honestly everything was perfect!

Hotel missed towels one day. Restaurant chef doesn’t know how to prepare over easy eggs. The waitress either.

The reception staff was great. Comfortable bed and perfect shower.

Absolutely love the hotel. I don’t know the history of the building, but it’s a historic one that was modernized while preserving its architecture significance. The rooms’ high ceilings and large windows bring a sense of openness and relaxation. The staff is friendly, knowledgeable and extremely helpful. Also, the can’t beat the location, which is within steps of the Bellas Artes and walking distance to the Palacio Nacional. Will come back here again!

Great service

Size of room Cleanliness Location perfect

Excellent in every way!

What a beautiful hotel, and perfectly situated to enjoy all of downtown Mexico City's offerings.

Super clean, great customer service, felt really safe,

Rooms were excellent , location was superb & excellent restaurants within a few minutes walk . I will be staying there again .

La lencería de cama estuvo perfecta. La remodelación permite disfrutar de un lugar limpio y agradable, la ubicación es excelente

Room was spotless front desk was very helpfull and courteous

The room looks great and clean