Limpio pero no tienen toallas para secarte las manos, la televisión no pudimos verla.

It was just ok

I made my reservation through Expedia around 5:30-6:00 a.m. paid for it and it was confirmed by the app that the room was booked, and I received my confirmation to my email at 5:44 a.m. when we arrived at the hotel and provided the reservation’s name, the reception desk clerk said that the reservation was not received and she said that Expedia’s system was having issues and we should contact them because there was nothing she could do. I told her that it was already paid for and Expedia did not give refunds and I was not canceling so it needed to be fixed. She insisted that it was Expedia’s fault and we needed to see if it came through. I tried to contact expedia, but I couldn’t find a phone number so I had to stick with the “virtual agent,” which I give a Zero rating for my issue. Then a second clerk got involved and she saved the day. She made a phone call and got the reservation through. All I can say, this was the third time we use the hotel and this last time was scary, I thought I lost my money. Other than this, the rest of the staff were great, specially the buffet area, very nice people and the food is delicious.

There was a chemical smell and feel in the room. The staff was good. The area was super noisy. Chatting outside the room woke my kid up at 7 am. Church bells woke us up as well. There was a cockroach in the sheets. We didn’t see it until the next day. Wouldn’t stay here again.

Clean room

Room shower was broken. There was roaches in restroom

El cuarto estaba limpio pero la pared tenia demaciada humedad.

The staff was nice and polite. However the room was in bad condition, outdated and needing attention. The top bed cover was heavily stained, power outlets were not easily accessible and the covers were missing. The bathroom was bad lighted, toilet holder was broken and felt eerie. For the price this is not near the condition I was expecting. The pool looked nice but that was not important to us. Would not stay there again.

This hotel is far from being a good hotel. The bathroom would not flush properly. The sink and shower drain were clogged and water drain very slow. Its located at a main road and you can hear the vehicles driving by all day and night. I also believed this was a family friendly hotel, but it was not. There was some one next to our room that was not family friendly at all. We comtacted the hotel staff about it,and they said there was nothing they can do. I would not recommend this hotel to anyone, try another one before you stay here.

The hotel was nice as well as the staff

The room was nice and clean, just would of like to have extra pillows, otherwise, it was a nice stay, peacefully. Pools was 👍

Lovely

The property looks really nice I just wish the rooms were a little cleaner they need a little more attention but everything else was great the food was delicious as well

Clásico de San Luis… necesita un poco de actualización… camas cómodas, servicio excelente…

Nice place

I needed to cancel was not able

The property advertisement show a restaurant and they dont have one. They only have room service. The pictures show nice rooms and the interior of mine it was very basic. Cost benefit for the property it is not worth it. I On the good side, the staff at check in and check out it was very professional. It was a convenient location to spend one night.

Buen servicio. Lugar limpio y buena atención.

The “suite” was nothing special to be honest just like a regular hotel thin walls the balcony was really small , was expecting more luxury paying more than 200$ for 1 night for a last minute hotel I’ll come back for a cheaper price.

T