Overall Ratings & Reviews Elios Hill - Sun Kissed Happiness

Spent an amazing 2 weeks here with my family. The hotel was lovely and spotless clean. All the staff were so nice from the front desk manager and the ones working on the desk also all the bar staff at pool bar and the cloud bar. They couldn’t have been more accommodating 😊

Beautiful property with fun activities nearby. Great and yummy selection at the buffet breakfast, lunch and dinner with a good variety. Some of the snacks can be slightly improved on such as the pizza and Ice cream. Overall it was a incredible stay 😊

An excellent hotel. The staff were extremely helpful, friendly and nothing was too much. The kids club was very well staffed who could not do enough to make them happy and it was exceptionally clean.

Definitely not a 5 star hotel and definitely did not receive a 5 star level of service. The hotel claims to be 5 star but this is at best a 4 star. Previous name was The Village Resort and Waterpark which has been renovated and renamed but this is merely patching over the cracks. The initial appearance of the hotel looks great but looks can be deceiving. Significantly understaffed (lifeguards doubling up as poolside bar staff!), staff wondering around with out uniforms on (thought our room was being robbed not cleaned with two random men in football shirts that turned out to be cleaning our room), rude staff in the spa, housekeeping poor at best, tea/coffee facilities in room non-existent until day 7, significant deterioration of the hotel in less than a month since opening (footpaths falling to pieces), had to unblock both plug holes in our showers after day 2 by pulling out large clumps of hair. The "Happy Train" did not work at all during our 10 night stay. On one occasion a member of the maintenance team was repairing the restaurant floor whilst guests were having to navigate around him at dinner time!! Slow and poor service in all three of the a la carte restaurants, a waitress taking our order incorrectly but rather admit her mistake blamed us for getting our order wrong! Several issues and concerns raised with management which weren't dealt with satisfactorily.

Super mooi hotel. Lekker eten. Wel afgelegen. Als je helemaal van boven je hotelkamer hebt is dit wel ver van de cloud bar.