Overall Ratings & Reviews Hotel Horizonte

Hotel was very close to the train station, bus stops and shopping areas

The property was very neat and accommodating. The staff was amazing and helpful. Breakfast was perfect.

Very clean, good breakfast... Nothing out of this world but eggs, toast, fruits. Good service.

We just needed a night’s stay in Aguas Calientes and this place was ideal, well located for the station, restaurants and the bus for Machu Picchu. The staff were accommodating and our room was clean and had a very comfortable bed. The breakfast is adequate for what we needed and for the price.

Everything was good excellent atention from customer service

Only here for one night - the location was convenient and the room was clean and adequate. I loved the view. Great value for what we paid. Only issue was that when we showed up it took about 30 minutes to find the front desk person to check in (no one was there). Which was mildly stressful because we had about an hour until we had to jump on a bus up to Manchu Picchu.

Nice place and good location.

Excellent service

My room was not cleaned 2nd day despite my request. When I found out, I just asked for clean towels, I only got 3 bath towels for 3 adults. After taking a shower, we had to use wet towels for 2 days. No toast, veggies, and salad for breakfast. Not much to eat. Had to eat out breakfast 2nd day. I can't return to this place or recommend.

The place was fine and the breakfast was decent. The major downside is the missing pane of glass above the door so I could hear everything which made sleeping difficult.

Was a nice place but no elevator. We stayed on 4th floor up and down the steps.

The room smelled like wet towel! Água Caliente is pretty humid and the room with no AC of dehumidifier in the room, the room smelled

Rooms were very clean and showers were hot. Staff were kind. We were able to take a to-go breakfast at 5am for our 6am entry to MP. It’s hard to have a bad location in Aguas Calientes, everything is a 10 minute walk, same can be said for this hotel. 10mins from the train, 5 from the bus ticket station/where to board the bus to Machu Picchu. Great affordable option for a night before your MP adventures.

You got what you paid.

It was really clean and the location was perfect. The staff were really attentive. Besides, they offer really good breakfast. Overall really positive experience and would recommend it to anyone.

They didn’t have hot water to shower, reception wasn’t helpful at all

We spent 2 nights in March 2025. We loved the place. We had 2 twin bed room. It was impecable, well maintained. We loved being by the river. Breakfast is a buffet, well organised. Staff is friendly.

Buena ubicación, buen desayuno, buen servicio, faltó un poco de higiene en sábanas

Nice staff, convenient location, good shower and beds, breakfast was allright. Only thing to improve the wifi.

The sink kept clogging since the first time I tried to use it. The bed linens were clean but the mattress or pillow had a strong musty smell. There was yelling and slamming doors during the night, which the owners did nothing about. Breakfast was good, but the employee serving it acted kind of weird after I tried talking to her the second time (she answered politely the first time). I mean my Spanish is far from stellar but I'm sure what I was trying to ask wouldn't have inconvenienced her that much. It's $40 a night and below acceptable anywhere. You just can't chalk up shoddy service to being in the budget category. If you're there for Machu Picchu, the shuttle and the ticket sales office is within a minute walk from the hotel.